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Baggage Policy

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With Avianca, passengers are entitled to one item of free carry-on baggage and one personal item. Checked baggage is also purchasable. Keep reading to find out what weight restrictions you'll need to follow for your baggage with Avianca.

Equipaje de Mano

Passengers are entitled to one item of free carry-on baggage and one free personal item. The baggage must be no larger than 115cm in dimension and be no heavier than 10kg in weight. These rules apply to passengers flying in all classes.

Equipaje Facturado

Passengers in Economy Class are entitled to one item of free checked baggage. Checked baggage must not exceed the dimensions of 158cm and must be no heavier than 23kg. Those flying in Business Class are entitled to two items of free checked baggage with a maximum combined weight of 32kg. The dimensions of each individual bag must not exceed 158cm.

Need more baggage? Add extra baggage to your Avianca booking at the time of purchase with Alternative Airlines.

Cabin Classes

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Avianca has 2 cabin classes - Economy and Business. Each class has its own benefits, services and facilities. Keep reading to find out what your onboard experience will be like in each Avianca cabin class.

Clase Económica

Economy class is the airline's lowest-cost cabin class. You can choose between the Economy Class fares — Super Promo, Econo and Flexi. While the inflight facilities and seating is the same with each fare, passengers do receive other perks when purchasing a higher-priced fare, such as seat-pre selection and free cancellations and changes.

Instalaciones de clase económica

Economy Class offers a wide range of inflight entertainment, as well as a breakfast, lunch and dinner menu, depending on the time of the day that you fly. Avianca's cuisines are made using top-quality ingredients. Some of the flights have a starter, hot plate options and dessert. Menus are also adapted to your special requirements at no additional cost

Asientos de clase económica

Economy Class offers comfortable seats with legroom. On long-haul flights, a personal TV is fitted to each seat.

Economia Premium

The airline doesn't have a Premium Economy Class. Passengers that would like to upgrade from Economy should consider the airlines' Business Class.

Business

Passengers who have booked Economy Class have the option to upgrade via Aerovias’ Plusgrade Auction System, or, alternatively, last-minute at the airport if there are seats still available in Business Class.

Instalaciones

Benefits of travelling as a Business Class passenger include priority boarding, VIP lounges, two pieces of baggage allowance, a special food and drink selection on-board, and priority baggage tagging so that your baggage will be ready to pick us up as soon as possible upon arrival.

What are Business Class Seats Like?

The comfortable Business seating will recline to a sleeping position, and personal touchscreen TVs are provided. Amenities also include a pillow and blanket, shoe bags, a travel kit, plenty of storage space, seat and light controls, USB port and an international plug.

Primera clase

The airline doesn't have a First Class cabin. Business Class is the airlines' highest-tier of cabin class.

In-flight Entertainment & Wi-Fi

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Avianca provides in-flight entertainment in the form of TV shows, movies, music and an interactive flight map to keep you entertained throughout your flight. Wi-Fi is also available to purchase onboard.

TV & Movies

The airline provides individual TVs on some of their aircraft where films, TV programmes, music and flight map can be found. However, for the aircraft do not have this service, The airline also has an app, called ‘Avianca Entertainment’ which can be downloaded to passengers personal mobiles, computers or tablets where the same entertainment can be accessed.

Charging ports

The airline provides power outlets for passengers to charge their personal devices. This service is not available on Airbus A318 or Embraer 190 Aircraft.

Wi-Fi

Passengers can enjoy high-speed WiFi, with prices displayed to them once connected to their network, where passengers can choose their payment option.

Check-in

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Online and airport check-in is available for Avianca flights. Opening and closing times vary.

Web Check-in

Passengers have the opportunity to check in for their flight using our online check-in page. From there, click on the airline logo which will take you to the Avianca online check-in page. You can use either your reservation code or your e-ticket number to check in to your Avianca flight online. Web check-in opens 24 hours before your flight time.

Check-in en el aeropuerto

To check-in at the airport, Avianca state that passengers must arrive at the check-in counters at least three hours before the flight if flying internationally and at least one hour before their flight if flying domestically. The airline also gives the option for passengers to check in using self-service kiosks at the airport. Passengers must simply enter their details into the self-service kiosk and print their boarding pass at the airport. Passengers can check in on all flights using a self-service kiosk 24 hours before their flight.

If flying domestically within Colombia and Peru, check-in using the self-service kiosk closes 35 minutes before the scheduled flight departure time. If flying domestically within Ecuador, self-service kiosks are available for check-in up until 35 minutes before the scheduled flight departure time. If flying anywhere else, kiosks close one hour before your flight departure time.

Programa de viajero frecuente

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With Avianca's frequent flyer program you can earn and redeem miles and take advantage of all the services they have on offer to its seven million members. Avianca offers LifeMiles Silver, Gold Elite and Diamond Element Programs to its members.

Alianza de aerolíneas

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Avianca is currently a member of Star Alliance - a network of leading global airlines.

Star Alliance

Avianca is a member of Star Alliance who is the world’s leading alliance of airlines. If you are a member of any Star Alliance frequent flyer program you can receive and redeem miles and gives you entry to over 1,000 VIP lounges worldwide and connections to more than 1,000 destinations in over 100 countries. Gold Elite and Silver Star Alliance members have access to a variety of add-ons such as priority check-in and priority baggage handling.

Special Services

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Avianca offers a number of special services to its passengers. Please see below the following services it offers.

Wheelchairs

If you require wheelchair assistance at the airport, you must speak to Avianca of this at the time of your booking. You can request this service by getting through to the airline's offices; or the Alternative Airlines customer service team if you have booked through our website. For more information on this please see our wheelchair assistance page.

Menores no acompañados

You should use this service if a child from the ages of 5 and 11 travels to any domestic or international destinations. Persons between the ages of 12 and 17 are permitted to travel unaccompanied. For more information see our Unaccompanied minors page.

Expectant Mothers

You may be asked to show certain medical forms before flying. For your own safety of the child, Avianca advises 28 weeks pregnant mothers are at high-risk. For more information on this please click here.

Traveling with Pets

Take them with you in the cockpit or in the hold of the plane. For transport, you must present the health inspection certificate and meet the requirements of the destination. For more information see our flying with pets page.

Special Items & Sports Equipment

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Reglas específicas se aplican a volar con equipo deportivo. Siempre revise las regulaciones de la aerolínea antes de volar con artículos como tablas de surf, palos de golf y bicicletas. Se pueden facturar el equipo de bolos, las raquetas de tenis y el equipo de pesca sin costo adicional siempre que no superen los 23 kg. Las bicicletas se pueden facturar (por un cargo adicional) siempre que pesen menos de 32 kg y no excedan de 230 cm lineales. Para obtener más información sobre cómo volar con su bicicleta, consulte nuestra página de preguntas frecuentes sobre" Volar con una bicicleta . "

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Destinations that Avianca flies to

Avianca is the largest foreign carrier based in Colombia, flying to over 180 destinations in 27 countries around the world, including in Europe, Asia, Africa, and the U.S. Click below to find out all the destinations Avianca flies to.

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Frequently asked questions

Does Avianca have airline partners?

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Because Avianca is a member of Star Alliance (one of the world’s leading airline alliances), it has partnerships with all the other airlines which are members. The alliance makes it possible for passengers to earn points across member airlines. For example, through Star Alliance Avianca has partnerships with Aeroméxico and Iberia, allowing passengers to earn and redeem LifeMiles on flights operated by these airlines.

What airlines can I use LifeMiles points with?

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As Avianca is a Star Alliance member, you can use your LifeMiles for flights either with Avianca or any other of its alliance partner airlines. Partners airlines include United Airlines, Lufthansa, EVA Air and other domestic and international carriers.

Where does Avianca fly to?

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Avianca, along with its subsidiary carriers, operates an extensive network of flights across south America. Avianca operates international flights and domestic flights within Colombia. It's subsidiaries also operate flights in countries including Argentina, Costa Rica and Brazil.

Can I book Avianca flights online?

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Yes, you can book Avianca flights online through Alternative Airlines! We ticket all major airlines in the U.S., including United Airlines, American Airlines, Alaska Airlines, and Delta. What’s more, when you book through Alternative Airlines you can pay the way you want. Pay with PayPal, or split the cost with Afterpay, Affirm, Klarna, or one of our other payment plan options.

What is Avianca's flight schedule?

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Avianca operates an extensive domestic and international network. To discover what flights are available for your route, you can use the search bar at the top of the page. Simply enter your departure airport or city and your chosen arrival airport or city. Easily compare flights with hundreds of airlines to find the best prices and flight times.

Where can I book a flight to El Salvador with Avianca?

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Alternative Airlines finds you the best price for Avianca flights, whether you're booking in advance or last minute. Use our search form at the top of the page to begin searching for flights. Fly with Avianca El Salvador for a modern fleet and comfortable flight. Avianca El Salvador is one of the seven branded airlines in the Avianca Group.

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