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Historia

Avianca has been the national carrier of Colombia since 1919 and is part of the Synergy Group that incorporates Ocean Air (Brazil) and VIP (Ecuador). The airline is the largest airline in Colombia and the second largest in Latin America. With its subsidiaries, Avianca has the most extensive network of destinations in Latin America and is one of the main airlines connecting South America with the rest of the world. Operating from its hub in Bogotá to over 25 destinations in Colombia, and more than 40 destinations in the Americas and Europe. In 2019, the airline is celebrating its 100th anniversary.

The Colombian carrier is the world's second-oldest airline still in operation and is the oldest continuously operating airline in the Western Hemisphere.

In 2009, Avianca merged with TACA and took on several of its routes and services. This marked one of the biggest airline mergers in history, as TACA was historically one of South America's largest airlines.

Some of its key direct services to fly to Colombia from London, Munich, Madrid and Barcelona. Alternatively, connections to Colombia can be made through major gateways in the US (Miami, Fort Lauderdale and New York).

Fleet

As of octubre 2019, Avianca had a fleet size of 117 and have 115 aircraft on order. The airline has a fleet that is predominantly made up of Airbus aircraft, although it does a number of Boeing, Cessna and Embraer aircraft as well.

Subsidiaries

Aerogal avianca ecuador

Avianca argentina

Avianca brasil

Avianca costa rica

Check-In Information

Web Check-in

Passengers have the opportunity to check-in for their flight using our online check-in page. From there, click on the airline logo which will take you to the Avianca online check-in page. You can use either your reservation code or your e-ticket number to check-in to your Avianca flight online. Web check-in opens 24 hours before your flight time.

Check-in en el aeropuerto

To check-in at the airport, Avianca state that passengers must arrive at the check-in counters at least three hours before the flight if flying internationally and at least one hour before their flight if flying domestically. The airline also gives the option for passengers to check-in using self-service kiosks at the airport. Passengers must simply enter their details into the self-service kiosk and print their boarding pass at the airport. Passengers can check-in on all flights using a self-service kiosk from 24 hours before your flight.

If flying domestically within Colombia and Peru, check-in using the self-service kiosk closes 35 minutes before scheduled flight departure time. If flying domestically within Ecuador, self-service kiosks are available for check-in up until 35 minutes before scheduled flight departure time. If flying anywhere else, kiosks close one hour before your flight departure time.

Baggage Allowance

Equipaje de Mano

Passengers are entitled to one item of free carry-on baggage and one free personal item. The baggage must be no larger than 115cm in dimension and be no heavier than 10kg in weight. These rules apply to passengers flying in all classes.

Equipaje Facturado

Passengers in Economy Class are entitled to one item of free checked baggage. Checked baggage must not exceed the dimensions of 158cm and must be no heavier than 23kg. Those flying in Business Class are entitled to two items of free checked baggage with a maximum combined weight of 32kg. The dimensions of each individual bag must not exceed 158cm.

Need more baggage? Add extra baggage to your Avianca booking at the time of purchase with Alternative Airlines.

Speciality Items and Sports Equipment

Reglas específicas se aplican a volar con equipo deportivo. Siempre revise las regulaciones de la aerolínea antes de volar con artículos como tablas de surf, palos de golf y bicicletas. Se pueden facturar el equipo de bolos, las raquetas de tenis y el equipo de pesca sin costo adicional siempre que no superen los 23 kg. Las bicicletas se pueden facturar (por un cargo adicional) siempre que pesen menos de 32 kg y no excedan de 230 cm lineales. Para obtener más información sobre cómo volar con su bicicleta, consulte nuestra página de preguntas frecuentes sobre" Volar con una bicicleta . "

Economy Class

Economy class is the airline's lowest cost cabin class. You can choose between the Economy Class fares — Super Promo, Econo and Flexi. While the inflight facilities and seating is the same with each fare, passengers do receive other perks when purchasing a higher-priced fare, such as seat-pre selection and free cancellations and changes.

Economy Class Facilities

Economy Class offers a wide range of inflight entertainment, as well as a breakfast, lunch and dinner menu, depending on the time of the day that you fly. Avianca's cuisines are made using the top-quality ingredients. Some of the flights have a starter, hot plate options and dessert. Menus are also adapted to your special requirements at no additional cost

Economy Class Seats

Economy Class offers comfortable seats with legroom. On long-haul flights, a personal TV is fitted to each seat.

Premium Economy

The airline doesn't have a Premium Economy Class. Passengers that would like to upgrade from Economy should consider the airlines' Business Class.

Business

Passengers who have booked Economy Class have the option to upgrade via Aerovias’ Plusgrade Auction System, or, alternatively, last-minute at the airport if there are seats still available in Business Class.

Business Class Facilities

Benefits of travelling as a Business Class passenger include priority boarding, VIP lounges, two pieces of baggage allowance, a special food and drink selection on-board, and priority baggage tagging so that your baggage will be ready to pick us as soon as possible upon arrival. 

What are Business Class Seats Like?

The comfortable Business seating will recline to a sleeping position, and personal touch screen TV’s are provided. Amenities also include a pillow and blanket, shoe bags, travel kit, plenty of storage space, seat and light controls, USB port, and international plug.

Primera clase

The airline doesn't have a First Class cabin. Business Class is the airlines' highest-tier of cabin class.

In-flight Services

In-flight Entertainment and Wifi

The airline provides individual TVs on some of their aircraft where films, TV programmes, music and flight map can be found. However, for the aircraft do not have this service, The airline also has an app, called ‘Avianca Entertainment’ which can be downloaded to passengers personal mobiles, computers or tablets where the same entertainment can be accessed.  The airline provides power outlets for passengers to charge their personal devices. This service is not available on Airbus A318 or Embraer 190 Aircraft. Passengers can enjoy high-speed WiFi, with prices displayed to them once connected to their network, where passengers can choose their payment option.

Frequent Flyer Programme

With Avianca's frequent flyer program you can earn and redeem miles and take advantage of all the services they have on offer to its seven million members. Avianca offers LifeMiles Silver, Gold Elite and Diamond Element Programmes to its members.

Airline Alliance

Avianca is pleased to be a member of the Star Alliance who is the world’s leading alliance of airlines. Receive and redeem miles if you are a member of any Star Alliance frequent flyer program. It offers you entry to more than 1,000 VIP lounges worldwide and connections to over than 1,316 destinations in more than 192 countries. Gold Elite and Silver Star Alliance members have access to a variety of add-ons such as priority check-in, priority baggage handling and special airfares among others and priority reservations waitlisting.

Special Services

Avianca offers a number of special services to its passengers. Please see below the following services it offers:

Wheelchairs

If you require wheelchair assistance at the airport, you must speak to Avaianca of this at the time of your booking. You can request this service by getting through to the airline's offices; or the Alternative Airlines customer service team if you have booked through our website. For more information on this please see our wheelchair assistance page.

Unaccompanied minors

You should use this service if a child from the ages of 5 and 11 travels to any domestic or international destinations. Persons between the ages of 12 and 17 are permitted to travel unaccompanied. For more information see our Unaccompanied minors page.

Expectant Mothers

You may be asked to show certain medical forms before flying. For your own safety of the child, Avianca advises 28 weeks pregnant mothers are at high-risk. For more information on this please click here.

Travelling with Pets

Take them with you in the cockpit or in the hold of the plane. For transport, you must present the health inspection certificate and meet the requirements of the destination. For more information see our flying with pets page.

Airport Hub

Aeropuerto Internacional El Dorado (BOG)

El Dorado International Airport (BOG) is the airport hub for Avianca. The airline has been based at El Dorado international since 1998. With El Dorado International, the Colombian carrier is able to offer its passengers a fantastic gateway to domestic destinations within Colombia, as well as international destinations to other parts of South America, Central and North America and Europe. Located in west Bogota, El Dorado International Airport opened in 1959. The airport is split into two main airports — Terminal 1 and Terminal 2.

La terminal 1 es la terminal principal de El Dorado International para vuelos internacionales, así como también para varios servicios domésticos. En total, la Terminal 1 sirve sobre 70 rutas desde Bogotá. La terminal tiene una gran variedad de tiendas minoristas, con tiendas libres de impuestos, una selección de restaurantes y la popular cafetera colombiana Juan Valdez Café. Avianca usa la Terminal 1 tanto para vuelos nacionales como internacionales.

Terminal 2 is mainly used for domestic flights. With considerably less passenger traffic than Terminal 1, Terminal 2 has around half fewer shops, restaurants and coffee shops. Avianca uses Terminal 2 to connect its passengers to different destinations within Colombia, including Armenia, Cartagena, Medellin, San Andrés and many other domestic cities within the country. Other airlines that fly from the airport include Wingo, Avior Airlines,Satena, Líneas Aéreas Suramericanas and Copa. 

Route Map

Popular Routes

Alternative Airlines

Direct Flights

The airline offers a number of direct flights from Bogotà to international destinations outside of South America. Here's a list of which countries that the airline offers direct flights to in each continent.

Europa

• Barcelona
• Florencia
• Londres
• Madrid

Norteamérica

• Bostón
• Fort lauderdale
• Miami
• Nueva York
• Orlando
• Washington

Centroamérica

• Cancún
• Guatemala
• Ciudad de México
• Panamá
• Punta Cana
• San Juan
• Santo Domingo

Asia y Australia

The airline doesn't currently fly from Bogota to any destinations in Asia or Australia.

Destinations

Book Avianca Flights in English English

Book your Avianca flights with Alternative Airlines to be able to book in English. We offer a trusted booking service in English when booking your flights. We want to make the reservation as easy as possible, that's why we allow our customers to book in English and pay in multiple currencies. 

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Discounts and Deals

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Bogota Travel Guide

Flying to Bogotà with Avianca? Take a read at our local's guide to Colombia's capital city to prepare you for your trip!