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Baggage Policy

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Baggage allowance for different fare type varies, details are as follow:

Equipaje de Mano

Bamboo Economy

No matter your Economy ticket fare, the complimentary cabin baggage allowance is 7kg/15lbs + one personal item.

Bamboo Premium

No matter your Economy ticket fare, the complimentary cabin baggage allowance is 7kg/15lbs + one personal item.

Bamboo Premium

For all Business passengers, the complimentary cabin baggage allowance is 2 x 7kg/lbs + one personal item.

All carry-on baggage must fit in the overhead locker or under the seat, with a maximum dimension of 56cm x 36cm x 23cm (22" x 14" x 9"). Examples of personal items are a laptop, a handbag, a camera and a purse. Personal item must not exceed 40cm x 30cm x 10cm (15" x 11" x 4"). Young children under the age of 2 are not permitted to bring carry-on baggage onboard. Please note that any carry-on that exceeds Bamboo Airways baggage policy will be regarded as checked baggage. No prohibited items are allowed onboard including any fluid exceeding 100ml.

Equipaje Facturado

Please note that the following information only applies to domestic flights. On international flights, your checked baggage allowance may be greater, but this will depend on the route being operated and will be confirmed during the booking process.

Economy Saver Max: None

Economy Saver: 15 kg / 33 lbs

Economy Smart: 20 kg / 44 lbs

Economy Flex: 20 kg / 44 lbs 

Bamboo Premium: 30 kg / 66 lbs

Bamboo Airways Business class: 40 kg / 88 lbs

Excess Baggage

Passengers are also entitled to check one golf set that doesn't weigh over 23kg/51lbs. Any passenger wishing to buy excess baggage can do so during the Alternative Airlines' booking process. Any checked baggage exceeding 32kg/70lbs or larger than 203cm/80in in the sum of three dimensions will not be accepted.

Cabin Classes

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Bamboo Airways officially operates 3 cabin classes - Economy, Premium and Business. Each class offers a different experience, read below to find out more.

Clase Económica


In Economy Class passengers are offered a light meal, snacks and hot and cold beverages. In-flight magazines are also offered, "Bamboo Inspiration" and "FLC Spotlight" are quality magazines designed to keep passengers entertained.


Economy Class offers comfortable seats reclining at your desired comfort along with adjustable armrests.

Premium Class


Premium passengers are offered a light meal, snacks and hot and cold beverages. In-flight magazines are also offered, "Bamboo Inspiration" and "FLC Spotlight" are quality magazines designed to keep passengers entertained. The onboard experience will be similar to Economy, with the addition of extra baggage allowance and priority boarding.


Premium Class offers comfortable seats reclining at your desired comfort along with adjustable armrests. Premium Flex passengers can pre-book their seats for free.



Business Class passengers can enjoy an executive meal as well as hot and cold beverages to their liking. In-flight entertainment is also offered. Prior to boarding Business Class passengers are offered a lounge service as well as priority check-in before your flight.


With Bamboo Airways Business Class you can enjoy comfort at another level, more legroom, reclining seat. You are also given a blanket and a small pillow.

Entretenimiento en vuelo

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Bamboo Sky is an onboard entertainment system, enabling passengers to use their devices (laptops, tablets, smartphones) to connect directly to Bamboo Airways’s entertainment library. Passengers can enjoy more than 100 exciting movies, TV series, or video games and listen to their favourite music during the flight.

Please be aware that this service is subject to international routes only, and is not currently available on domestic routes.


Onboard WiFi is not currently available, although, on international routes, passengers can use their digital devices to connect to Bamboo Airways’s entertainment library. You can experience wireless in-flight entertainment by watching movies on your own personal devices.


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Online and airport check-in is available for Bamboo Airways flights. Opening and closing times vary.

Web Check-in

Bamboo Airways online check-in opens 24 hours before and closes 1 hour before the established departure time and can be done via the airline website. Passengers must prepare the ticket details and travel document details in order to proceed with check-in. Once the boarding pass is obtained, passengers travelling without checked baggage can report directly to security at the airport.

Passengers who need assistance at the airport, travelling with infants or have a Bamboo Airways booking with more than nine passengers must check-in at the airport.

Check-in en el aeropuerto

At Alternative Airlines, we recommend passengers arrive two hours before the scheduled departure time. Proceed to the designated check-in area when arriving at the airport. The location of the check-in area should be clearly marked at the airport and shown on the departure information board.

Programa de viajero frecuente

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Bamboo Club

Bamboo Club is the airline's loyalty program. Bamboo Club has four rewarding membership tiers: Emerald, Gold, Diamond and First. Each tier has been designed to enable loyal passengers to unlock exclusive benefits on services offered by Bamboo Airline. It is free to register. Ensure you select 'Bamboo Club' as your chosen loyalty program during the Bamboo Airways booking process to ensure you collect your points.

Special Services

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Disabled Passengers

If you require special assistance during your time of travel, Mobility Aid Services should be booked at least 24 hours before your flight departure time. Bamboo Airways are always here to help - staff use high lift cars, loading bridges and other specialized facilities to help passengers who are less able to have an easy and pleasant flight journey.

Pet Travel

Bamboo Airways provides pet travel services as checked or carry-on. Please contact the airline as soon as possible and let me know that you will be travelling with a pet. In order to travel with a pet you must ensure to have all the relevant travel documents e.g. health certificates, vaccination certificates and more. You'll need to arrive at the airport early enough to complete all the necessary procedures before your flight departure. Please note that extreme weather during transportation can often affect your pet's health - in some cases Bamboo Airways will not allow pet transportation during uncertain weather conditions.

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Destinations that Bamboo Airways flies to

As of mayo 2022, Bamboo Airways flies to a number of domestic destinations within Vietnam, including Đồng Hới, Ha Long, Hanoi, Hai Phong, Ho Chi Minh City, and Nha Trang.

If you're looking to fly within Vietnam, our guide to domestic flights within Vietnam offers lots of helpful information, including an airline guide and FAQs.

Bamboo Airlines currently operates international flights to destinations in Japan, South Korea, Macau Taiwan and more. More recently Bamboo Airways now operates flights to/from London Gatwick Airport.

The airline can also operate private charter flights to the following destinations: Macau (Macau International Airport); Fukushima (Fukushima Airport) and Omitama (Ibaraki Airport) in Japan; and Taiwan (Tainan Airport).

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Frequently asked questions

Who owns Bamboo Airways?

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The FLC Group Joint Stock Company owns Bamboo Airways. The FLC Group is one of the largest multi-industrial conglomerates in Vietnam with business in Aviation Real Estate, Construction, Hospitality and more.

What international routes does Bamboo Airways operate?

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Bamboo Airways currently flies to a variety of international destinations across Asia and Oceania, with select flights to Europe and Central America. Its most popular international routes are from Ho Chi Minh City to London, Sydney, Frankfurt, Tokyo, Seoul, Singapore, Bangkok and Taipei. Bamboo Airways also offers charter flights to Los Angeles and San Francisco in the United States. In octubre 2022, the airline launched a new route between London Gatwick and Ho Chi Minh City. Bamboo Airways has now terminated its existing route to London Heathrow as a result of this.

Alternative Airlines
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Alternative Airlines
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