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About

CommutAir was founded in 1989, it is owned by Champlain Enterprises and United Airlines. The airline operates flights on behalf of United Express, who is a subsidiary airline of United Airlines. It flies with the United livery on their routes and it solely serves United Express.

Over 1000 weekly flights are served in over 50 destinations with the airline's efficient regional jets - ERJ-145. Originally, Cleveland Hopkins International Airport was their hub until United Airlines decided to withdraw from its Cleveland hub. Currently, the airline is based at Newark Liberty International Airport and Washington Dulles International Airport.


Destinations

Where does CommutAir fly?

As of June 2020, the airline flies to over 50 destinations within the United States and Canada. These destinations are all on the East of the region.

Akron Albany Asheville Bangor Buffalo
Burlington Charleston Charlottesville Chattanooga Cincinnati
Cleveland Columbus Dayton Detroit Grand Rapids
Greensboro Greenville / Spartanburg Harrisburg Hartford Huntsville
Indianapolis Ithaca Jacksonville Knoxville Lexington
Louisville Madison Manchester Memphis Milwaukee
Montreal Nantucket Nashville Newark Norfolk
Ottawa Philadelphia Pittsburgh Portland Presque Isle
Providence Quebec City Richmond Roanoke Rochester
Savannah St. Louis State College Syracuse Toronto
Washington Wilmington


Baggage Allowance

Carry-On Baggage

The ERJ-145 aircraft has smaller cabin space, so some larger carry-on items may not fit in the overhead lockers or under the seat. Therefore, passengers are advised to bring smaller carry-on bags or personal items onboard.

The airline may offer to check passenger's carry-on items for free, depending on availability. Please check with the airline on check-in.

Prohibited items must not be transported on carry-on baggage and they'd be confiscated by airport security at the security check.

Checked Baggage

There is no free baggage allowance on United Express flights and baggage must not weigh over 50lbs (23kg).

Excess baggage can be added to the booking when booking with Alternative Airlines, or contact our customer service team for more information. The airline has the right to accept any checked baggage that is not compliant with the airline policy.


Check-In Information

As CommutAir is solely an operator for United Express flights, check-in will be done by the United Express personnel too.

Check-In Online

Online check-in is available via the United official page.

Check-in is open 24 hours before the flight. Passengers should prepare the travel document details and booking reference for online check-in. The boarding pass will be available once check-in is completed.

Passengers are advised to check-in online as it'd save time checking in at the airport. Any passengers who don't check-in online must check-in at the airport.

Airport Check-In

Airport check-in closes between 30 to 45 minutes depending on the departing airport and whether passengers have luggage to check-in. Please visit the airline website for more information.

Check-in is available via the self-service kiosk or the check-in counters at the airport.

All passengers must check-in before the check-in deadline or the airline reserves the right to deny the passenger to board the aircraft. At Alternative Airlines, we recommend passengers to arrive at the airport two hours before the check-in deadline. They should also report to the airline check-in counters when they arrive at the airport.


Airline Alliance

CommutAir isn't part of any airline alliance. However, United Express / United Airlines passengers travelling on CommutAir operated flights will be able to earn United Airlines frequent flyer member points and enjoy Star Alliance member benefits.


Frequent Flyer Programme

CommutAir doesn't offer a frequent flyer programme but passengers who bought their tickets at United Airlines can still earn the United MileagePlus points and redeem their benefits there.


Airline’s Fleet

CommutAir is currently operating with a fleet of 50 seater ERJ-145, which is perfect for regional services.


Hub Airport

Newark Liberty International Airport

Newark Liberty International Airport (EWR) is located three miles from downtown Newark. It has three passenger terminals and three active runways. There are over 30 airlines operating at the airport. It is one of the main bases for CommutAir.

Airlines operating include, but not limited to, Aer Lingus, Air Canada, Air China, Air India, Alaska Airlines, Allegiant Air, American Airlines, British Airways, Cathay Pacific, El Al, Elite Airways, Emirates, Ethiopian Airlines, JetBlue, Icelandair, Lufthansa, Singapore Airlines, TAP Air Portugal, Sun Country Airlines and Virgin Atlantic.


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