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Like many airlines and travel companies, our call centre is experiencing higher than normal volumes and we are prioritising customers who booked after January 13, 2023 or are due to travel in the next 21 days. We would like to thank you for your patience and understanding during this time.

We are experiencing a high volume of emails, so there may be a delay in our response to you. Please note that we are prioritizing our responses based on when you are travelling so we will respond to you in due course.
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