Customer Service
Let's fly!
- Airlines will always try to sit children with their parents (subject to check-in)
- Some airlines will allow travel for unaccompanied minors. Please email us to check.
- The fare is based on the child's age on the date of travel.
- More detailed information can be found here Traveling with children
- Most airlines will let infants travel with their parent(s) for free. However some airlines will charge up to 10% of the adult ticket price. Click on 'Price Breakdown' to find out more.
- If you are pregnant, but due before the flight departure date, please contact us once your baby is born and has a name. We can then add him/her to your ticket.
- Infants will not be given a seat. The airlines expect parents to travel with them on their lap.
- Airlines regard infants as being under 24 months old.
- The fare is based on the child's age on the date of travel.
- More detailed information can be found here Traveling with children
Alternative Airlines
Customer Service
Have a question or inquiry? Our excellent Customer Service team is on-hand to provide you with information and help you with anything that you might need. If you'd like to contact us, you can email us at [email protected], call us on (+44) 1293 874 920, or Whatsapp us on +447726158682.
WHAT WE PROVIDE
The Alternative Airlines Customer Service team is dedicated to answering any and every question that you might have, whether you're looking to book or have already made a flight reservation with us.
We believe that booking travel should be a fast and painless process, which is why we answer all queries in a quick and efficient manner.
Our team is friendly, attentive and always willing to help — so, never hesitate to contact us!
AS A TRAVEL AGENT
As a travel agent, we're bound by the rules of each individual airline.
We'll always liaise with the airline before and after your flight to make sure you have everything that you need. However, sometimes, we might receive a request that we cannot fulfil because it goes against what the airline allows.
In this case, please know that we will do everything in our power to come up with a solution. But unfortunately, things can often be out of our control.
OPENING HOURS
Our office is open every day from 8am–8pm (BST).
If you're trying to reach us outside of office hours, please send us an email and we'll get back to you with a response as soon as possible.
Meet The Team
SHELLEY
"I've worked in customer service within the travel for more than 15 years and I'm driven to make sure that all of our customers receive the very best service. Alternative Airlines is an amazing workplace and the dedication that the company has to its customers is one of the main things that makes it so special. In my personal life, I love travelling to different parts of the world and spending time with family and friends."
TUDOR
"I began working within the travel industry in 2015 and have been working for Alternative Airlines since junio 2018. My job is challenging and an ever-growing domain — which is something that I love! Even if it's a bit of a cliché, who doesn't love travelling, right?"
HAZEL
"Life is too short to keep track on how long you've worked for a company, but if you are to count I've been at Alternative Airlines for 3 years, 3 months, 2 days (as of 16 mayo 2019). Live by, 'Work, travel, save, repeat' because 'Travel is the only you
ANDY
"I've been working at Alternative Airlines since the beginning of 2016 and strongly believe in the saying 'travel is the only thing that makes you richer'. If you're looking for a cheerful chap and a heck of a good laugh, give me a call."
STACY
"I've worked in the travel industry for most of my adult life, starting in 2011. I joined Alternative Airlines in enero 2019 as a Customer Service Executive. My two main strengths are my telephone manner and my dedication to provide customers with the best information that I can. In my personal life, I like spending time with my friends and familly."
PHOEBE
"I've worked at Alternative Airlines since the beginning of 2019 but have a few years of experience within the travel industry, having previously worked on the ticketing desk at Gatwick Airport. Providing excellent customer service to our customers is one of my passions and I love the fact that Alternative Airlines' office is located right on at the end of Gatwick Airport — this means I can plane spot all day long! "
PAULA
"I joined Alternative Airlines near the beginning of 2019 and have been working in customer service for more than 25 years. I've travelled quite a bit and have been lucky enough to see some amazing places all across the globe."
EMILY
"Having worked in customer service within the travel industry for over 15 years, it is a passion of mine to ensure all our customers receive the very best service. Alternative Airlines is a fantastic place to work and the dedication that the whole company has for it's customers is just amazing! Personally, I love to travel and see the world and spend time with my friends and family."
ANNE
"Having worked in customer service within the travel industry for over 15 years, it is a passion of mine to ensure all our customers receive the very best service. Alternative Airlines is a fantastic place to work and the dedication that the whole company has for it's customers is just amazing! Personally, I love to travel and see the world and spend time with my friends and family."
JACOB
"Having worked in customer service within the travel industry for over 15 years, it is a passion of mine to ensure all our customers receive the very best service. Alternative Airlines is a fantastic place to work and the dedication that the whole company has for it's customers is just amazing! Personally, I love to travel and see the world and spend time with my friends and family."
Comments From
Our Customers
“Excellent Service”
I couldn’t ask for a better and an excellent travel agent. Very informative as well as very helpful every time I call. This is my second time using Alternative Airlines and having Affirm to help me with a line of credit is an excellent help to make my travel experience a pleasant one. Thank you!
“Awesome customer service”
I have used Alternative Airlines a few times now. My experience with them has been great! They negotiated for a fairer deal for me once the airline cancelled the second leg of my flight during the new year. The second time I wanted to cancel my flight - they managed to get me some refund while the airline itself refused to give me any when I called them. I would absolutely recommend this travel agent to my friends.
“Easy to use...great customer service!”
I was very pleased by the prompt response to my emails regarding a booking on Logan Air. The web site was easy to navigate. When I did not know how to book our seats, I emailed customer service and they responded within 12 hrs and booked our seats for us! I have already checked our Airline reference number with Logan Air directly and all looks good. Thank you Phoebe in Customer Service!
“Booking issue”
When booking my flight I made an entry error. I emailed customer service. I received a quick response that my mistake had been corrected. I was very pleased and will is this company again.
“'Fantastic customer service! Easy to use booking! Thank you!”
I made a mistake on the birthdate and it was resolved immediately without any hassle or time! Awesome job ladies!
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