Customer Service

Cabin class:

Passengers:

Adults(12+)
1
Children(2-11)
0
Infants(0-1)
0

Please select an airport

Select a departure date

Search flights

Alternative Airlines
Customer Service

Headset icon

Have a question or inquiry? Our excellent Customer Service team is on-hand to provide you with information and help you with anything that you might need. If you'd like to contact us, you can email us at [email protected], call us on (+44) 1293 874 920, or Whatsapp us on +447726158682.

 

 

 


 

OPENING HOURS

Our office is open every day from 8am–8pm (BST).

If you're trying to reach us outside of office hours, please send us an email and we'll get back to you with a response as soon as possible.

 

Meet The Team

Man woman blue icon

 

 

SHELLEY

Shelley Tasker

"I've worked in customer service within the travel for more than 15 years and I'm driven to make sure that all of our customers receive the very best service. Alternative Airlines is an amazing workplace and the dedication that the company has to its customers is one of the main things that makes it so special. In my personal life, I love travelling to different parts of the world and spending time with family and friends."

 

TUDOR

Tudor Pascal

"I began working within the travel industry in 2015 and have been working for Alternative Airlines since junio 2018. My job is challenging and an ever-growing domain — which is something that I love! Even if it's a bit of a cliché, who doesn't love travelling, right?"

 

 

 

 

HAZEL

Shelley Tasker

"Life is too short to keep track on how long you've worked for a company, but if you are to count I've been at Alternative Airlines for 3 years, 3 months, 2 days (as of 16 mayo 2019). Live by, 'Work, travel, save, repeat' because 'Travel is the only you

 

ANDY

Andy Scott

"I've been working at Alternative Airlines since the beginning of 2016 and strongly believe in the saying 'travel is the only thing that makes you richer'. If you're looking for a cheerful chap and a heck of a good laugh, give me a call."

 

STACY

Stacy Conway

"I've worked in the travel industry for most of my adult life, starting in 2011. I joined Alternative Airlines in enero 2019 as a Customer Service Executive. My two main strengths are my telephone manner and my dedication to provide customers with the best information that I can. In my personal life, I like spending time with my friends and familly."

 

PHOEBE

Phoebe Kay

"I've worked at Alternative Airlines since the beginning of 2019 but have a few years of experience within the travel industry, having previously worked on the ticketing desk at Gatwick Airport. Providing excellent customer service to our customers is one of my passions and I love the fact that Alternative Airlines' office is located right on at the end of Gatwick Airport — this means I can plane spot all day long! "

 

PAULA

Paula Greenhill

"I joined Alternative Airlines near the beginning of 2019 and have been working in customer service for more than 25 years. I've travelled quite a bit and have been lucky enough to see some amazing places all across the globe."

 

EMILY

Shelley Tasker

"Having worked in customer service within the travel industry for over 15 years, it is a passion of mine to ensure all our customers receive the very best service. Alternative Airlines is a fantastic place to work and the dedication that the whole company has for it's customers is just amazing! Personally, I love to travel and see the world and spend time with my friends and family."

 

ANNE

Shelley Tasker

"Having worked in customer service within the travel industry for over 15 years, it is a passion of mine to ensure all our customers receive the very best service. Alternative Airlines is a fantastic place to work and the dedication that the whole company has for it's customers is just amazing! Personally, I love to travel and see the world and spend time with my friends and family."

 

JACOB

Shelley Tasker

"Having worked in customer service within the travel industry for over 15 years, it is a passion of mine to ensure all our customers receive the very best service. Alternative Airlines is a fantastic place to work and the dedication that the whole company has for it's customers is just amazing! Personally, I love to travel and see the world and spend time with my friends and family."

 

 

Comments From
Our Customers

 
 
5stars

 

Excellent Service

I couldn’t ask for a better and an excellent travel agent. Very informative as well as very helpful every time I call. This is my second time using Alternative Airlines and having Affirm to help me with a line of credit is an excellent help to make my travel experience a pleasant one. Thank you!

 

 

 
 
5stars

 

Awesome customer service

I have used Alternative Airlines a few times now. My experience with them has been great! They negotiated for a fairer deal for me once the airline cancelled the second leg of my flight during the new year. The second time I wanted to cancel my flight - they managed to get me some refund while the airline itself refused to give me any when I called them. I would absolutely recommend this travel agent to my friends.

 

 

 
 
5stars

 

Easy to use...great customer service!

I was very pleased by the prompt response to my emails regarding a booking on Logan Air. The web site was easy to navigate. When I did not know how to book our seats, I emailed customer service and they responded within 12 hrs and booked our seats for us! I have already checked our Airline reference number with Logan Air directly and all looks good. Thank you Phoebe in Customer Service!

 

 
 
5stars

 

Booking issue

When booking my flight I made an entry error. I emailed customer service. I received a quick response that my mistake had been corrected. I was very pleased and will is this company again.

 

 
 
5stars

 

'Fantastic customer service! Easy to use booking! Thank you!

I made a mistake on the birthdate and it was resolved immediately without any hassle or time! Awesome job ladies!