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FireFly

FireFly has a different baggage policy for carry-on and checked baggage policy.

Firefly’s only cabin class is Economy Class. All passengers will have a standard seat in the aircraft and have the option to purchased food and drink once in-flight. Within Economy Class, there are two separate fares to choose from.

Economy Class offers 30 inches of seat pitch. Passengers that check-in online or purchase the FlyPREMIER fare are able to select their seat free of charge and will have the option to select seats on the front row of the aircraft, which give more legroom.

FireFly passengers can check-in online if they're flying within Malaysia or between Malaysia and Singapore. For all other flights, airport check-in is the only option available.

There's no in-flight entertainment but each passenger is given an in-flight magazine which they can read.

Enrich

Firefly offers a frequent flyer program named Enriched. This is the same frequent flyer program that Malaysia Airlines offers, meaning that you can earn points on Malaysia Airlines flights and spend them on Firefly flights and vice versa.

Passengers earn Enrich Miles for each flight flown, which they can then spend on either Firely or Malaysia Airlines flight. The amount of Enrich Miles earned per flight depends on the fare purchased and the route flown.

In addition to earning Enrich Miles, passengers can also earn Elite Miles and Elite Sectors, which are exclusive to Firefly flights. The number of Elite Miles and Elite Sectors earned will determine the level of membership that the passenger holds. There are four different levels of membership — the higher the level of membership earned, the more benefits the passenger has.

Enrich Blue - Starting level, no benefits

Enrich Silver - 25,000 Elite Miles or 30 Elite Sectors (earned in one calendar year):

Priority check-in
Extended baggage allowance

Enrich Gold - 50,000 Elite Miles or 50 Elite Sectors(earned in one calendar year):

Priority check-in
Priority boarding
Extended baggage allowance
Lounge access
Travel assistance

Enrich Platinum - 100,000 Elite Miles or 130 Elite Sectors (earned in one calendar year):

Priority check-in
Priority boarding
Extended baggage allowance
Lounge access
Travel Assistance
Complimentary spouse card
KLIA meet & greet service (Malaysia Airlines flights)

*Passengers earn 250 Elite Miles/0.5 Elite Sectors on every route less than 250 miles & 500 Elite Miles/1.0 Elite Sectors on every route more than 250 miles.