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Baggage Policy

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Your baggage allowance will depend on the destination that you're flying to/from and the ticket fare you purchased.

Equipaje de Mano

The maximum size for cabin baggage on Garuda Indonesia flights is 56cm x 36cm x 23cm (22in x 14in x 9in) which must not exceed 115cm / 45inches in total and must not weigh any more than 7kg / 15lbs.

Equipaje Facturado

Domestic Flights

If you're flying First Class, you're permitted 40kg / 88lbs of baggage. If you're flying Business Class, you're allowed 30kg / 66lbs. If you're flying Economy, you're allowed 20kg / 44lbs of free baggage allowance.

International Flights

Regardless of class, each item of baggage must not exceed 32kg / 70lbs in weight.

On international flights, First Class passengers are allowed 50kg / 110lbs of baggage allowance. If you're flying First and travelling from JED/MED, you're additionally allowed 5L of Zamzam water, or if you're travelling from JP, you'll be permitted 64kg / 140 lbs of baggage.

Business Class passengers travelling from JED/MED are permitted 40kg / 88lbs baggage, plus 5L of Zamzam water, those flying from JP are allowed 64kg / 140 lbs of baggage, and those flying from the US are allowed 2 x 32kg / 70lbs.

If you're flying on an Economy faire, you'll be dependent on a lot more rules set out by where your ticket was issued, and where you are flying to or from. Please check your ticket or booking confirmation to see how much baggage you are permitted on your flight.

Cabin Classes

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When flying with Garuda Indonesia you can choose to fly in Economy, Business or First Class.

Clase Económica

Garuda Indonesia's Economy Class was rated the world's best economy class by SkyTrax in 2013.

Economy Class Facilities

USB and power outlets are included in Garuda Indonesia's Economy Class facilities. Other facilities are in-flight entertainment during your journey, Western, Asian or Indonesian meals (dependant on the flight route) and a selection of cold and hot drinks.

Asientos en clase económica

Garuda Indonesia's Economy Class seating includes plenty of legroom for a spacious feel, with a footrest and reclining features.

Economia Premium

Although there is no official premium economy class onboard this airline's planes, Garuda Indonesia offers Premium seats as part of the seat selection service, with more space and comfort on selected flights and all routes flying to/from London.

Business

Instalaciones

Garuda Indonesia Business Class offers reclining seats for optimum comfort which are equipped with USB and power outlets and a 15" touchscreen for in-flight entertainment. Business Class passengers will also be provided with a Hypoallergenic pillow, plush duvet and a L'occitane amenity kit. The meals and light snacks available on Garuda Indonesia's Business Class service are prepared by qualified chefs with experience in 5-star establishments.

Business Class Seats

The reclining seats in Business Class have a seat pitch of 43", and a seat width of 21.2". The recline of these seats is so great that they actually recline into a lie-flat bed.

Primera clase

First Class Facilities

Each First Class cabin consists of eight private suites that are in 1-2-1 formation.

Each suite has a sliding door for privacy, a specially designed 82-inch pitch and a 22 inch width seat that transforms into a full-flat bed with a comfortable mattress and bedding.

Each suite has a personal wardrobe, reading lights, a personal 23.5 inch LCD TV fitted with full inflight entertainment, a touch screen seat control unit and an adjustable table for dining.

Passengers flying First Class are provided with slippers and loungewear, a premium amenity kit, stationery, toiletries and the option to order from food and beverages, which are freshly prepared by the airlines' professional chefs.

Does First Class have a First Class Lounge?

Garuda Indonesia has a First Class lounge at Jakarta airport (Soekarno-Hatta International Airport) which is exclusive for First Class passengers. First Class passengers will be met by the First Class Assistant or Butler at the airport's Drop Zone Area and assist you through an exclusive check-in experience and security before taking you to the First Class lounge.

The lounge itself has a wide selection of complimentary food and beverage options, Wi-Fi and an indoor spa.

In-flight Entertainment & WIFI

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During your Garuda Indonesia flight, you can enjoy a variety of different audio and video entertainment on an LCD TV touch screen.

TV

Garuda Indonesia offers hilarious family-friendly sitcoms and much more to help you pass the time onboard your Garuda flight.

Garuda Indonesia Movies

The movie selection onboard Garuda Indonesia flights is regularly updated with new content to keep even frequent flyers entertained.

Garuda Indonesia Magazine

If you'd like to take your eyes away from the screen, you can also read Garuda Indonesia's in-flight magazine called 'Colours' which is the official publication of Garuda Indonesia.

WIFI

Passengers can stay connected onboard Garuda flights with the in-flight connectivity package of WiFi. This means passengers can access social media and emails in the sky, staying connected with friends, family or business associates.

WiFi is only available on the Boeing 777-300 ER, Airbus A330-200/300 and Airbus A330-900 neo.

First-class passengers can access this free of charge, as it is included in the price of their ticket. Executive and Economy class passengers can purchase the WiFI package for a period of time or the whole flight.

Food & Drink

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Garuda Indonesia offers a number of in-flight meal options so don't worry about bringing your own food.

Garuda Indonesia Meal Options

Passengers in Garuda Indonesia First Class will receive Indonesian and International cuisines, which will be prepared fresh by your onboard dedicated chef. For passengers in Business class, they will receive dishes inspired by world favourites, all prepared by qualified chefs from 5-star restaurants. Economy passengers will get the choice of Indonesian, Western and Asian menus (dependent on availability on routes). Specific meal choices will depend on the type of aircraft, route flying and duration of your flight.

Special Dietary Requirements

For passengers with special dietary, health or religious requirements, a special meal can be provided by Garuda Indonesia for flights. These meals must be ordered at least 24 hours before your flight departure time, and can be ordered by contacting us or Garuda Indonesia directly.

For domestic routes, meals can be ordered on all routes with hot meal service from the following selection: Child meal, Fruit Platter Meal, Vegetarian Vegan Meal.

For international routes, the following meals are available to order, but some restrictions on routes may apply so check with Garuda Indonesia when ordering your special meal:

  • Vegetarian Hindi meal
  • Comida para bebés
  • Dieta blanda
  • Child’s Meal
  • Diabetic Meal
  • Fruit Platter
  • Gluten-Free Meal
  • High Fibre Meal
  • Hindu Meal
  • Comida kosher
  • Low-calorie Meal
  • Comida baja en grasa
  • Low Protein Meal
  • Low Salt Meal
  • Low lactose Meal
  • Oriental Meal
  • Low Purin meal
  • Raw vegetarian meal
  • Seafood meal
  • Comida vegetariana vegetariana
  • Vegetarian Lacto-Ovo meal
  • Comida oriental vegetariana
  • Vegetarian Jain meal

Drinks & Alcohol

Garuda Indonesia provides passengers with a wide selection of hot and cold drinks. In more premium cabins, this selection will include vintage wines, cocktails, champagnes and liqueurs.

Check-in

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Garuda Indonesia has different check-in opening and closing times depending on whether your flight is domestic or international, as well as your method of check-in.

Web Check-in

You can check in for your Garuda Indonesia flights online. Domestic flights will be open from 48 hours to 2 hours before departure. International flights will open for check-in 48 hours before flying, closing 4 hours before the flight is due to depart.

You can check in online on the Garuda Indonesia website.

Check-in móvil

You can also check in via the Garuda Indonesia mobile app, starting 48 hours and ending 2 hours before the flight for domestic flights, and 48 hours to 4 hours for international flights.

Phone Check-in

As well as online and mobile check-in, you can phone the Garuda Indonesia Call Centre and check in there for your flights. This will be available from 24 hours to 4 hours before the flight is due to depart.

Kiosk Check-in

Check-in using the airport's self-service kiosk is available from 4 hours to 1 hour before the plane's departure. Group passengers, international flight passengers, passengers with an Eco-Basic ticket and passengers who need special assistance are not able to use the check-in kiosks. This is currently only available at selected airports.

City Check-in

This is available at the domestic Garuda Indonesia Sales Office and is available 48 to 4 hours before departure.

Check-in en el aeropuerto

You can alternatively visit the airline check-in desk at the airport. From Jakarta airport, this will be open from 120-45 minutes before departure for domestic flights, or 180-60 minutes before for international flights. For any other airport besides Jakarta, this will open 120-30 minutes before departure for domestic flights, or 180-45 minutes before departure for international flights.

Frequent Flyer Programme

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Garuda Indonesia's frequent flyer programme is called 'GarudaMiles'.

GarudaMiles

Garuda Indonesia's Frequent Flyer Program, GarudaMiles, allows passengers to earn miles every time they fly. The miles you accumulate can then be redeemed for Award tickets to your preferred destination. Miles can also be used to upgrade to Business Class on your chosen flight. Awards are also transferable, which means you can choose to give them to your friends or family.

Alianza de aerolíneas

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Garuda Indonesia joined the SkyTeam Alliance in 2011 as the 20th global member. This added an additional 40 destinations to the SkyTeam global network, and strengthened its presence in Southeast Asia and Australia.

SkyTeam currently has 19 members serving over 670 million passengers each year with over 1,000 destinations in 170 countries served.

Special Services

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Passengers are requested to contact the airline at least at the time of booking, if not before, for any special assistance required for their flight. This could include requests for transporting medical equipment, travelling with a wheelchair or mobility chair, or travelling with a portable hearing aid.

Country flags

Destinations that Garuda Indonesia flies to

The airline flies scheduled flights from its base in Jakarta to a number of destinations in Asia, Australia, Europe as well as domestic flights within Indonesia.

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