These guidelines are the same for all passengers, no matter which fare class you are travelling on:

• 7kg/1 piece and 1 small personal item (such as a small backpack, laptop bag or handbag)
• Maximum total dimension: 45 inches (115cm).
• 'Oversized Baggage' is referred to any single bag with a total dimension of 158cm (62in) to 203cm (80in) is regarded as "Oversized baggage," and will be charged at the airport excess baggage rate.
• Any single piece of check-in luggage that weighs more than 32kg (70lbs) or has a total dimension longer than 203cm (80in) will not be permitted at the airport.

Which fare type a passenger is flying on, will impact their checked baggage allowance. The maximum total dimension for all passengers is 62 inches (158cm).

• If you're flying on a Flex Go fare you get 1 piece of 20kg baggage to check-in.
• If you're flying on a Value Go fare, you get 1 piece of 10kg baggage to check-in.
• If you're flying on a Go Go fare, you do not get a piece of checked baggage included in your ticket, however you can purchase some at an extra cost.

If you plan on taking 2 pieces of baggage on your journey, this is now possible at an additional price, on top of the standard baggage allowance which is included in your ticket.

Greater Bay Airlines does not currently have the option to check-in online.

Greater Bay Airlines check-in counters open roughly 2.5 hours before departure time. In most instances it is recommended that passengers arrive as early as possible, usually about 2 hours before the scheduled departure time.

It is advised that you consult your doctor or midwife before flying. In some cases it will be required to present a medical certificate at check-in, which has been issued within 7 days before travel, to prove that you're 'Fit-for-travel'. This will need to state your expected delivery date, and will be accepted in either a paper or e-certificate form. Information required on the medical certificate are:

• Passenger's name
• Single / multiple pregnancy
• Week of pregnancy
• Expected delivery date
• Signature/stamp of doctor or clinic

Passengers which are over 28 weeks pregnant, you'll be required to provide a medical certificate. At 36 weeks, you will not be allowed to travel for a single pregnancy, and 32 weeks for a known multiple pregnancy.

You can not sit on a emergency exit seat, if you are pregnant.

Greater Bay Airlines' has an infant acceptance policy for their flights:

• An infant is referred to any passenger that is less than 2 years of age for the entirety of the journey.
• An infant needs to be at least a week old before being accepted onboard.
• A parent or legal guardian over the age of 18 years old must accompany the infant.

A maximum of 2 infants are allowed per adult, under the following circumstances:

• One must be over 6 months old and use a Child Restraint Seat or CARES Harness (this must be provided by the passenger and comply with the airlines requirements and safety standards), which will cost an adult fare. Please contact the Greater Bay Airlines service centre to do this.
• The parent or guardian must secure the other infant to them using a supplementary loop belt, which will be charged for at an infant fare.
• A limited amount of infants can be allowed on a flight for safety reasons, so it is advised to make your bookings as early in advance as possible.

Baby Stroller / Pram / Pushchair:

A passenger is allowed to carry these items onboard if they do not break the requirements stated in their carry-on baggage policy and are able to fit in the overhead compartment. You can check it in for free at the counter or gate if the baby stroller is oversized.

An adult fare will need to be paid if you're travelling with children between 2 to 12 years old, and they must be accompanied by an adult, at least 18 years of age throughout the journey.

Passengers travelling with a child or infant will not be seated near an emergency exit.

Passengers between 12 and 18 can fly alone without an adult.

Mobility aids can be bought onboard free-of-charge, as long as they can be safely stowed in the cabin.

Greater Bay Airlines allows for mobility devices to be carried onboard free of charge, if they meet the required safety and security regulations. Passengers with vision, hearing or speech impairments can also receive special assistance:

Wheelchair Passenger

If a passenger requires a wheelchair service, they should let Greater Bay Airlines know 48 hours before departure, and one of their attendants will assist them with the airport area and at the boarding gate or aircraft door.

Visually-impaired Passenger

A meet and assist service is available free of charge. An attendant will help from the check-in counter to the boarding gate, and once you have landed, from the arrival gate to arrival hall.

Guide Dog/Assistance Dog

Guide Dogs/Assistance Dogs are allowed onboard the Greater Bay Airlines aircrafts. They will need to be made aware at least 48 hours before departure. They can only allow dogs in good health and condition. If this is something you are unsure about, we recommend contacting the airlines service centre.

Hearing-Impaired Passenger

No notice is needed when bringing hearing aids or other battery-powered assistive devices onboard. They can be used throughout the flight, if they fit the battery regulations and requirements. You will need to bring your own power source for this too.

Speech Impaired Passenger

If a passenger with a speech impairment requires assistance, they should contact the airlines service centre 48 hours before departure.

Passenger with Learning Disabilities

If a passenger with learning disabilities requires assistance, they should contact the airlines service centre 48 hours before departure.

You're required to travel with a personal assistant, if you require support onboard in situations such as feeding and moving around the cabin. A safety assistant will be needed, if you will require help in an evacuation. This person can be the same and at least 18 years of age.

Please contact the airlines Service Centre 48 hours before the flight departure regarding this.

Greater Bay Airlines' staff are not qualified to provide medical/health-related care, or give any medication to passengers. The airline does not accept passengers with medical conditions.

It is required that you travel with a personal and safety assistant, as mentioned above, who is above the age of 18 and can physically and mentally provide the required assistance to you.

If you need to bring medical equipment or medication on-flight please follow the correct guidelines for doing so.