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Hong Kong Airlines has a different baggage policy for carry-on and checked baggage.
For Business Class customers, each passenger is allowed two pieces of cabin baggage and Economy Class passengers are permitted one piece of carry-on baggage. Carry-on baggage must not exceed the overall dimension of 115 cm or 56cm x 36cm x 23cm and must not weigh over 7kg.
Passengers are entitled to 1 piece of baggage of up to 20kg in Economy Class on all routes except to Australia and 30kg in Business Class. Platinum or Gold Fortune Wings members are allowed an extra 30kg or extra 20kg for Silver members. Passengers flying to Australia in Economy Class are allowed 30kg of checked baggage and 40 kg in Business Class. Customers are allowed to check one bicycle free of charge as long as it weighs no more than 23kg and you contact the airline 24 hours prior to departure. For more information on flying with a bicycle, please visit the Alternative Airlines "Flying with a Bike" page.
Hong Kong International Airlines has two classes the Economy class and the Business class.
Economy Class is the airline's premium cabin class with the best standard of service.
In addition, each passenger can order a hot meal, enjoy the fresh flavours of Hong Kong and other international cuisines. A lot of care and efforts have been added to the design of the culinary experience. You'll be given an amenity kit from offering you extra comfort including a sleep mask, comfortable cotton socks, earplugs and cream. You'll also be given the privilege of priority boarding and baggage handling.
On long-haul flights, passengers are set in a 2 x 4 x 2 or 3 x 3 x 3 formation, with each seat giving between 30–34 inches of pitch and 18 inches of width. On short-haul and medium-haul flights, seats are set out in a 3 x 3 formation and give 31–34 inches of pitch and 18 inches of width.
The airline doesn't offer Premium Economy. For more comfort, passengers can choose the affordable Business Class cabin class.
Business Class is the airline's premium cabin class with the best standard of service.
On the ground, Business Class passengers can enjoy priority check-in and boarding and access to the VIP lounge. In addition to this, Business Class passengers are given priority baggage delivery, which ensures that all baggage from Business Class passengers is prioritised.
Onboard, passengers are given 180-degree flatbed seats, an exclusive amenity kit, the option to order gourmet food and drink from the airline's inflight menu.
Business Class seats are set out in a 1-2-1 formation and each has 44 inches of pitch and 23 inches of width. The seats transform into 180-degree full-flat beds and have personal TV monitor fitted.
The airline doesn't offer a First Class cabin. The highest-tier of cabin class that the airline offers is Business Class.
Both online check-in and airport check-in are available.
Online check-in is available from 48 hours before your flight. Online check-in closes one and a half hours prior to the flight's departure. For flights to and from the US, online check-in is only available 24 hours before departure. Be aware that passengers requiring special assistance, unaccompanied minors and small children cannot use online check-in.
Customers are advised to get to the check-in desk at least two hours before the flight.
As of 1 diciembre 2019, Hong Kong Airlines in-flight entertainment has been suspended until further notice.
The airline does have Wi-Fi services on selected flights only.
As of 1 diciembre 2019, Hong Kong Airlines in-flight entertainment has been suspended until further notice.
The meals and beverages that are served onboard vary by flight whether it’s a traditional local dish such as spicy eggplant with minced pork and steamed rice, tofu dessert or a classic Hong Kong snack.
Hong Kong Airlines offer a wide selection of special meals to meet your dietary, medical and religious requirements and all you need to do is make a request at least 24 hours before your flight schedule with the Hong Kong Airlines reservation office.
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