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Baggage Policy

Carry-on and checked baggage allowance rules will vary - please take a look below at the weight and size restrictions you need to follow.

Equipaje de Mano

The baggage allowance for Jambojet passengers is one item of carry-on baggage. The baggage must not weigh more than 10kg / 22lbs and must fit within the dimensions of 55cm x 35cm x 25cm / 21in x 13in x 9in. If your baggage exceeds this weight or dimensions, it will be classed as oversized baggage and as a result, it will have to be checked in as checked baggage for a fee.

Equipaje Facturado

There is no free checked baggage allowance for Jambojet flights. Passengers flying on Jambojet are able to purchase up to two checked bags. The weight and size restrictions on these bags will depend on the fee that you pay. The different weight classes are:

0—20kg (0-45lbs)

21—26kg (46-58lbs)

27—32kg (59-70lbs)

Please note that any excess baggage paid at the airport will be double the price of the pre-paid baggage rates prior to your flight.

Check-in

Online and airport check-in is available for Jambojet flights.

Web Check-in

Passengers can check-in online for their Jambojet flight 30 hours before their flight departure time. Online check-in closes 2 hours before flight departure time. All passengers — excluding infants or those who require special assistance — are eligible for online check-in.

Check-in en el aeropuerto

For domestic flights, the Jambojet check-in counter opens 2 hours before flight departure time and closes 40 minutes before flight departure time. For international flights, check-in opens 2 hours and 30 minutes before flight departure time and closes one hour before flight departure time.

Cabin Classes

Jambojet consists of one class - the standard economy class.

Clase Económica

What are Economy Class facilities like?

You can pre-order your meals after booking your Jambojet ticket by contacting the airline directly. As of abril 2023, Jambojet is reviewing its meal options and will soon be announcing a refreshing new in-flight menu. You can select from a range of meals and beverages from sandwiches and wraps to pies. JamboPlay is available on Jambojet flights for you to keep entertained. You can also stay entertained by reading the Duty-free magazine called the Zawadi.

What are the seats like?

You can select your preferred seat for a fee and the fee ranges from the type of seat you select such as a seat with extra legroom, a window seat or an aisle seat.

Entretenimiento en vuelo

JamboPlay is Jambojet's in-flight entertainment. Passengers can discover factual information about destinations Jambojet flies to, enjoy different web-based games as well as being able to track the aircraft in real-time. In-flight entertainment is only available on selected flights. JamboPlay is available through Wi-Fi onboard the aircraft for passengers with a personal device.

Web-based games available on JamboPlay include Alpha Space Invasion, Mango Piggy Piggy Hero, Crossword Casual, Connect the roads and more.

Wi-Fi Connectivity

Jambojet offers Wi-Fi connectivity onboard. In order to connect to the Wi-Fi you must put your personal device in airplane mode and then connect to the JamboPlay Wi-Fi network. Scan the QR code which can be found in the Cruise Updates in the pocket of the seat in front of you. Then open the web browser and go onto the jambojet.aero site. Once you've read and accepted the terms and conditions then you can browse through a selection of in-flight entertainment.

Food

On Jambojet flights there will be a number of sacks and refreshments that you can purchase at a small extra cost. There will be a selection of sweet and savoury snacks available onboard.

Selección de asiento

Jambojet airlines let you pre-select your seats at a small additional cost. If you don't pre-book your flight before flying, then Jambojet will randomly allocate you a seat in the aircraft. If you wish to purchase a seat with extra legroom, then this will be indicated on the seat map during the booking process.

We advise that you pre-select your seat before flying as this can significantly improve your in-flight experience. Whether you love sitting my the window seat or the aisle seat, you can pre-book your seat at the time of booking or after via 'Manage my Booking'.

Programa de viajero frecuente

Jambojet has its own loyalty program called Jambojet Rewards. The program has 3 tiers: Emerald, Ruby and Diamond. Each tier has its own benefits, mainly consisting of same-day changes, priority baggage handling and priority check-in, among others. To find out more information, check out the Jambojet Rewards page.

Emerald is the entry tier for all customers who join Jamobojet's frequent flyer programme. Customers can join 'Ruby' after accumulating 2000 points or if they've flown 40 flight sectors. In order to join Diamond, you must have earned 5000 points or flown 60 flight sectors. Earn and spend points when you make a Jambojet booking.

Alianza de aerolíneas

Jambojet is currently not part of any airline alliances.

Destinations that Jambojet flies to

Jambojet flies to domestic destinations within Kenya, as well as international destinations in Rwanda, Uganda and the Democratic Republic of the Congo. These destinations include Malindi, Kisumu, Ukunda, Mombasa, Nairobi, Eldoret, Entebbe, Goma and Kigali.

In enero 2022, it was announced that the airline would also be opening a secondary hub in Mombasa. As well as serving regional destinations from Nairobi, this new hub will enable the airline to serve more regional destinations from Mombasa too. Therefore, the following list of domestic destinations is set to expand throughout 2023.

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Frequently asked questions

Is Jambojet still flying?

Following Coronavirus restrictions, Jambojet resumed flights to five local destinations from mid julio 2020. As of 2022, the airline continues to operate daily flights to Mombasa, Kisumu, Eldoret, Malindi and Diani. The frequencies continue to be reviewed regularly, with more routes hopefully added to the schedule throughout 2023. The airline also has further expansion plans which will enable it to continue to add new routes to its network in 2023.

Where can I find Jambojet offers?

Take a look at our latest offers and discounts page to find the latest deals. Many of our latest deals depend on the payment option that you use, such as PayPal, but can be applied to any of the airlines that you book through Alternative Airlines.

Where can I book Jambojet flights from Nairobi to Mombasa?

Through Alternative Airlines. The route between Nairobi and Mombasa is one of Jambojet's most popular. The journey is operated by the airline daily and takes approximately an hour and 15 minutes. Search for flights on this route by entering 'Nairobi' and 'Mombasa' as your departure and arrival destinations into the search form at the top of the page. Secure a Jambojet booking when you book through Alternative Airlines.