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Baggage Policy

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JetBlue has a different baggage policy for carry-on and checked baggage policy.

Carry-on Baggage

You may bring onboard 1 personal item (purse, briefcase, laptop, etc.) with you on the flight, regardless of which fare you purchase.

All personal items must not exceed 43cm x 33cm x 20cm (17in x 13in x 8in) in length, width and height, including wheels/handles, on all of our aircraft types. Personal items must be placed underneath the seat in front of you.

If you purchase the Blue, Blue Plus, Blue Extra or Mint fare, you're may bring onboard 1 carry-on bag.

Carry-on baggage must fit within the dimensions of 55.8cm x 35.5cm x 22.8cm (22in x 14in x 9in) in length, width and height.

Carry-on baggage must not contain any prohibited items including any fluid exceeding 100ml. If it's found by airport security, it will be confiscated.

Checked Baggage

For checked luggage, whether you get a free baggage allowance will depend on the fare option you purchase and the route that you're flying.


On flights within the US, Latin American and the Caribbean

If your purchase Blue Plus fare or are a JetBlue Plus Cardmember, you're given a free checked baggage allowance for the 1st piece of baggage you check.

If you purchase the Mint or Mosaic fare, you're given a free checked baggage allowance for the 1st and 2nd pieces of baggage you check.

If you purchase any other fare, you're not given a free checked baggage allowance.


On flights between the UK and US

If you purchase the Blue, Blue Plus, Blue Extra or you're a JetBlue Plus Cardmember, you're given a free checked baggage allowance for the 1st piece of baggage you check.

If you purchase the Mint or Mosaic fare, you're given a free checked baggage allowance for the 1st and 2nd pieces of baggage you check.

If you purchase the Blue Basic fare, you're not given a free checked baggage allowance.

Excess Baggage

Oversized and excess baggage will incur a fee with the airline. Bags that don't meet the defined size parameters and set weight will be subject to a charge. Some sporting equipment can be classed as your baggage allowance. Golf bags, ski and snowboards, skimboards and fishing equipment are included as part of this and will not face any additional oversized baggage charges, 

To avoid these charges excess baggage can be added to the booking during the booking process or by contacting our customer service team if you already have a booking with us. 

Special Baggage

Bicycles, surfboards, kitesurfs and windsurfs are accepted as part of your checked baggage allowance. These special items will incur an additional charge but will not be subject to oversized baggage fees. For more information on JetBlue's bicycle policy as well as information on how to check a bike please see our FAQ page on "Flying with a Bike."

Find out about flying with a service animal, pet, or an emotional support animal. Alternative Airlines provides advice and information on taking pets on JetBlue planes.

Cabin Classes

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JetBlue offers its passengers the choice between 2 different cabin classes onboard its flights.

Economy Class

JetBlue offers Economy Class seating on all flights, which has been noted as one of the best airlines for their legroom in economy.

Economy Class Facilities

On-board, enjoy free brand-name snacks and complimentary drinks, as well as free wi-fi, and personal tv screen on every seat. Meals available to purchase on domestic routes but are included on flights to London, with 9 possible combinations of mains and bases, check you seatback TV screen for details.

Economy Class Seating

Economy offers some of the best economy seating in coach, with comfortable padded seats, with ample legroom and pitch. You will receive a personal Snooze Kit, with eye-mask and earplugs, as well as a warm towel.

Premium Economy

There is currently no premium economy class onboard this airline, however, passengers can customise their ticket with add-ons such as extra-legroom or additional baggage.

Business Class

From 2019, JetBlue is introducing a new business class, entitled Mint.

Business Class Facilities

Speed through security with a dedicated Mint check-in queue and expedited security lane, enjoy priority boarding, and be one of the first to collect your bags at the carousel with preferred bag claim.

Once on-board, start with a welcome RefreshMint (that’s Mintspeak for our house cocktails) before enjoying artisanal dining; choose from a selection of seasonal small plates inspired by NYC’s Saxon + Parole, and complemented by espresso-based drinks from Brooklyn Roasting Company and a selection of teas from Teapigs. On flights to London the airline has partnered with Delicious Hospitality Group to bringging popular restraunts Pasquale Jones, Charlie Bird and Legacy Records to the skies. 

Enjoy tons of free wi-fi, and entertainment on your 17" personal seat-back touchscreen. Hand-crafted SR60e headphones from Grado Labs in Brooklyn will transform your Mint seat into an inflight theatre. 

Passengers will also receive a complimentary Hayward & Hopper amenity kit.

Business Class Seating

Mint passengers can enjoy lie-flat seats, so that you can lie-back and relax in the longest fully lie-flat seat (6'8") on a domestic premium flight.

Each super-comfy seat features cushions with adjustable firmness and a massage feature, a plush comforter and even your own pillow.

For extra privacy, newer Mint suites also come with a cabin door and direct aisle access.

Little details such as mood lighting and a wake me button (aka a do not disturb button) will ensure you can really shut-off.

Mint Studio

Upgrade yourself to JetBlues newest Mint product, Mint Studio. This exclusive product, only two per aircraft!, boasts a larger seat with space for 2 diners as well as a 22" entertainment screen. You will also get all of the luxurious features and amenities as the other Mint passengers. 

Check-In

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JetBlue check-in can be done via the airport, the app or online.

Online Check-in

JetBlue Airways offer passengers both online and mobile check-in. This service can be found on the JetBlue website, under ‘Online Check-in’ and is available 24 hours before the scheduled departure time. You can also check-in via the airlines app, which can be downloaded by searching for 'JetBlue' on your mobile phones app store.

Airport Check-in

If you have not checked in online for your JetBlue Airlines flight, then you must check-in at the airport via the self-service check-in kiosks.

Passengers should arrive at the airport two hours before the scheduled departure time and should report to check-in as soon as they arrive at the airport. For domestic flights, passengers should arrive 1.5 hours before departure and two hours before departure for international flights.

Frequent Flyer Programme

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JetBlue's Frequent Flyer Club is called TrueBlue

TrueBlue

JetBlue Airways offers a Frequent Flyer programme called TrueBlue. One of the many perks of the TrueBlue frequent flyer programme is that you can use your points on any JetBlue flight at any given time.

You can earn three TrueBlue points for every dollar that you spend on JetBlue flights through Alternative Airlines. As a TrueBlue member you can also benefit from gaining points when travelling with both partner airlines as well as shopping partners including Amazon, IHG, Avis/Budget, Jet Opinions, TrueBlue Dining and co-branded banking partners. The airline will also reward you bonus points when travelling with your pet (300 points) and flying with more space (200 points),

Airline Alliance

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JetBlue isn't part of the major three airline alliances (Oneworld, Sky Team, Star Alliance), however, it has recently formed a strategic partnership with American Airlines. Customers on both airlines are able to gain points for sectors travelled and higher level members are able to use each others airport lounges and other facilities. The partnership allows for a greater level of destinations for JetBlue passengers across the US and internationally.

JetBlue also has additional partnership agreements with Aer Lingus, Cape Air, Emirates, Hawaiian Airlines, Icelandair, JSX, Porter, Qatar Airways, Seaborne, Silver Airways and South African Airways which allow JetBlue customers to earn TrueBlue points on flights travelled with these airlines and a greater route portfolio for passengers.

Special Services

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JetBlue offers a range of different special services for its passengers.

Travelling With Pets

Find out about flying with a service animal, pet, or an emotional support animal. Alternative Airlines provides advice and information on taking pets on JetBlue planes.

Sports Equipment

Bicycles, surfboards, kitesurfs and windsurfs are accepted as part of your checked baggage allowance. These special items will incur an additional charge but will not be subject to oversized baggage fees. For more information on JetBlue's bicycle policy as well as information on how to check a bike please see our FAQ page on "Flying with a Bike."

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Destinations that JetBlue flies to

JetBlue flies to over 100 destinations within the United States, the Americas and London. This includes New York City, San Francisco, Tampa, Orlando, Detroit, Minneapolis, Dallas, Houston, Michigan, the Bahamas, Bermuda, Barbados, Costa Rica, Colombia, the Dominican Republic, Grenada, Jamaica, Mexico, Peru, Puerto Rico, Trinidad and Tobago and many more. Why not a one-way flight with JetBlue to the following destinations and return whenever you want to:

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Frequently asked questions

Where does JetBlue fly to?

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JetBlue flies all across the US, as well as to destinations outside the US in North America, Central America and South America. US destinations include cities like Los Angeles, Miami, Baltimore, Newark, NYC, Alberquerque, Philadelphia, Dallas, Pittsburgh and many more.

In the Americas outside of the US, JetBlue flies to several destinations with the Caribbean, such as the Bahamas, Barbados, and the Dominican Republic.

In South America, the airline flies to the main cities in Colombia and Ecuador.

In 2021, the airline launched flights to London Gatwick and London Heathrow, in the UK.

How do I pay for my baggage online with JetBlue?

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At Alternative Airlines, you can add and pay for baggage online with JetBlue at the time of booking. On the page, after you select the JetBlue flight that you want to buy, you'll be able to add multiple pieces of baggage under the 'additional baggage' section.

If you've already made a booking with Alternative Airlines, you can add additional baggage under the manage my booking section of our website. Or, contact us and we'll be able to assist.

Does JetBlue offer refunds?

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Currently, all ticket types, which include those of Blue, Blue Plus and Mint tickets allow for refunds if cancelling or amending your ticket.

Which routes offer JetBlue Mint?

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Currently, the airline offers its flagship Mint product on all Transatlantic routes to London. JetBlue also offers the product on some select services to Aruba, Barbados, Costa Rica, Grenada, Mexico, Saint Lucia, Saint Maarten, US Virgin Islands and some domestic routes including Los Angeles, San Francisco, Seattle and Las Vegas. The product is only available on the airline's Airbus A321 family of aircraft.

Can you redeem TrueBlue points on American Airlines?

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At present, the airline only offers the ability to gain TrueBlue points on flights with American Airlines.

Can I pay with a mix of cash and TrueBlue points?

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JetBlue allows for its TrueBlue members the ability to use a mix of both points and cash to fund an itinerary. At Alternative Airlines, you can earn TrueBlue points on any JetBlue flight that you purchase through our website.

Where can I buy JetBlue tickets?

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Alternative Airlines makes it easy for you to search and book JetBlue flights. If you have any questions about your booking, our expert Customer Service team is on-hand to help. When you book through Alternative Airlines, you can pay the way you want, including spreading the cost of your flights using one of our payment plan options.

Can I book multi-city flights with JetBlue?

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Yes! JetBlue mainly offers multi-city flights within the US, but also covers parts of Central America. To find out how to book multi-city flights with JetBlue, please visit our JetBlue Multi-City Flights page. 

Who owns JetBlue?

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David Neeleman is the owner of JetBlue Airways. The owner, which was born in 1959, is a Brazilian-American entrepreneur. He is also the founder of 5 other commercial airlines: Morris Air, WestJet, JetBlue Airways, Azul Brazilian Airlines, and Breeze Airways.

Where are JetBlue hubs?

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JetBlue Airways currently has hubs in John F. Kennedy International Airport, Los Angeles International Airport, Boston Logan International Airport, Fort Lauderdale-Hollywood International Airport, Luis Munoz Marin International Airport and Port-au-Prince-Toussaint Louverture International Airport.

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