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Kenya Airways have different baggage rules depending on which route you're flying so it's important to check before you fly. The airline also has a rule that each item of hand luggage must have an 'approved KQ cabin baggage' label attached to it.
Each item of hand luggage must have an 'approved KQ cabin baggage' label attached to it. Hand baggage allowances are dictated by the class flying in or the destination you are flying to.
Passengers travelling in the Premier World cabin are permitted 2 items of hand luggage, plus one personal item, weighing a total maximum of 18kgs. The items of hand luggage must measure no more than 55 x 25 x 35cm, and the personal item must measure no more than 40 x 15 x 30cm and can be items such as a handbag, backpack, briefcase, camera, laptop or duty-free bag.
Passengers travelling in economy are permitted 1 item of hand luggage, plus one personal item, weighing a total maximum of 12kgs. The item of hand luggage must measure no more than 55 x 25 x 35cm, and the personal item must measure no more than 40 x 15 x 30cm and can be items such as a handbag, backpack, briefcase, camera, laptop or duty-free bag.
Passengers flying to or from Somalia are permitted 1 item of hand luggage and 1 personal item, with the total weight of both items not exceeding 8kg. The items must not exceed the dimensions of 40 x 15 x 30cm.
Checked baggage allowances are determined by the route and class flying. See the table below which details your baggage allowance. Alternatively, see your eTicket for your individual baggage allowance.
Passengers who are members of the frequent flyer programme (Sky Team Elite & Elite Plus) are permitted an additional 1 x 32kg when travelling in business class, or 1 x 23 when travelling in economy class.
Passengers travelling on the light fare are permitted 1 piece of checked baggage, weighing a maximum of 23kg.
Kenya Airways officially have 2 cabin classes, Economy and Business Class.
Kenya Airways Economy class is the basic level of flying that this provided on these flights.
Passengers have a personal interactive screen in economy class for their flight. On this, passengers can watch the latest movies, TV shows, music and documentaries onboard their flight.
Seats in economy class are either set up as 2 x 2, 3 x 3, or 3 x 3 x 3, depending on the aircraft. Passengers can select their preferred seat, or upgrade to additional legroom for their flight, at a cost.
There is currently no premium economy class on this airline’s flights.
Business Class passengers receive a luxurious flying experience, from on the ground at the airport to onboard your flight.
Passengers in Business class can enjoy priority boarding, swiftly passing through check-in, security, boarding and baggage delivery, meaning you spend less time in queues and more time doing what is important to you. Passengers in business receive a premium dining experience, complete with fresh and seasonal specially crafted meals, partnered with complimentary tea and coffee, and also wine, beer and spirits. Passengers also obtain a larger luggage allowance than passengers travelling in economy.
Kenya Airways have newly opened lounges, inspired by the African landscapes such as rainforests, deserts and beaches. Available for business class passengers and through purchasing a pass at the airport. These are called the Pride Lounge, Simba T1A and Msafiri Lounge. Lounges provide passengers with high-speed internet, charging and power points for devices and food and snacks bars. The VIP room is also complete with showers.
There is currently no First Class on Kenya Airways. For a premium flight experience, choose to upgrade to Business class when flying.
You can enjoy in-flight entertained stream to your own device with the KQ Cinema app. Passengers should download the app before takeoff to have access to the fantastic selection of in-flight media.
Passengers can enjoy over 30 documentaries and 55 television program with the KQ Cinema app. Find it on Google Play or the App Store.
You can enjoy a selection of 80 different movies onboard your flight! Choose the film of your choice by downloading the KG Cinema app before takeoff.
Kenya Airways have WiFi on selected aircraft and routes. With this WiFi, passengers can connect to the KQ Cinema App, where they can stream the airlines' in-flight entertainment straight to their personal devices. Please note that this is currently only available on select Boeing 737-700 and 737-800 planes.
All meals are free on board Kenya Airways flights. Passengers in economy will have a few select dishes to choose from, which are all balanced and healthy.
Passengers in business class can enjoy premium food on board their flight, with greater quality and choice. The selections will vary depending on the time and route of your flight, but passengers in business will always be able to enjoy tea, coffee, wine, beer or spirits.
Passengers who have dietary, medical or religious food requirements can pre-order a special meal for their flight. These must be requested at least 24 hours prior to flying, apart from Kosher meals which need 48 hours notice before flying. The following is a list of special meals available on Kenya Airways:
Kenya Airways can not guarantee a nut-free environment for those flying with a nut allergy, as nuts could be served as a snack or in part of the meal ingredients. The airline welcomes guests to bring their own meal with them if they have a nut allergy. Always consult your doctor's advice before travelling.
Kenya Airways operate both online and airport check in. Times will be dependent on the airport and airline you are flying with.
Passengers can check-in online for their flights via the Kenya Airways website. This is available 30 hours before the flight, and will close at least 1 hour before the flight is due to depart. You will need details of your flight such as the departure date and booking reference number or e-ticket number.
Passengers who have not checked-in online must visit the Kenya Airways check-in desk at the airport. For international flights, this will be available from 2.5 hours - 1 hour before your flight is due to depart. FOr domestic flights, passengers can check-in at the airport between 1.5hours-30 minutes before flight departure.
Kenya Airways are part of a frequent flyer programme called Flying Blue.
Passengers can be rewarded for regular travel through Flying Blue when flying with Air France, KLM and Kenya Airways.
You can earn Award Miles when flying through 4 tiers of membership: Ivory, Silver, Gold or Platinum. Award Miles can be used both in the air and on the ground through hotels. They offer new lounges in Nairobi's airport in Terminal 1A second floor. The two lounges have a total capacity of 315 guests.
Kenya Airways is part of an airline alliance called Sky Team.
Kenya Airways forms part of the SkyTeam Alliance which is a leading global airline network, with 20 member airlines. SkyTeam alliance was founded in 2000 and now consists of member airlines such as Aerolineas Argentinas, AeroMexico, Air Europa, China Southern, Alitalia, China Airlines, Delta and many more.
Kenya Airways offers a range of different special services for its passengers. Read more about the special services that you can request on your Kenya Airways flight below.
Kenya Airways are happy to provide baby cots for babies free of charge. For more tips on flying with a baby or toddler, visit our baby advice page.
Passengers can arrange an unaccompanied minor service by contacting the airline at least 24 hours in advance of flying.
See the 'Food' section above for information on the special airline meals that Kenya Airways provide.
Pregnant passengers are welcome on board if they are healthy and have permission from their doctor or physician if they are more than 28 weeks pregnant. Women who are over 36 weeks pregnant are not recommended to travel due to safety concerns. Check out our advice and travel tips for flying whilst pregnant.
Passengers who have reduced mobility due to a medical, physical or mental condition can get travel assistance when arranged at least 48 hours before flying. Passengers can bring their own wheelchair free of charge. For more advice on plane wheelchair assistance, check out our advice and travel tips page.
Kenya Airways flies to a variety of destinations. Click below to see all the cities and airports that it flies to.
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