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About

LEVEL is a low-cost airline that is owned by the International Airlines Group (IAG). The airline has four bases — it's the main base is in Barcelona (BCN) and its secondary bases are in Amsterdam (AMS), Paris (ORY) and another Vienna (VIE). LEVEL offers short-haul and long-haul international flights to a number of destinations across Europe and the Americas.

The airline launched in 2017 with a number of transatlantic flights travelling from Barcelona to Oakland, Los Angeles, Buenos Aires and Punta Cana. It opened a base in Paris at the end of 2017 and — along with its first series of short-haul flights — a base in Amsterdam in 2018. Most recently, it opened a base in Amsterdam in 2019. 

Fleet

LEVEL's fleet consists of entirely Airbus aircraft. The airline uses A320, A321 and A330 models. Overall, it has more than 10 aircraft within its fleet.

Destinations

The airline operates a mix of short-haul and long-haul flights to the following destinations.

Baggage

Baggage allowance depends on the length of the flight.

Carry-On Baggage

Flights Within Europe

Passengers are entitled to one item of free carry-on baggage with a maximum weight of 10 kg. This baggage must also fit within the dimensions of 55 cm x 40 cm x 20 cm (21" x 15.7" x 7.8").

Long-Haul Flights

Passengers are entitled to one item of free carry-on baggage with a maximum weight of 10kg. This baggage must fit within the dimensions 56 cm x 45 cm x 25 cm (22" x 17.7" x 9.8"). 

Checked Baggage

Flights Within Europe

Passengers with a Basic fare ticket aren't given a free checked baggage allowance. If a passenger wants checked baggage, they must purchase it at an additional cost.

Passengers with an Optima fare ticket are given 25 kg of free checked baggage.

Long-Haul Flights

Passengers with an Economy fare ticket aren't entitled to any free checked baggage. If they wish to purchase checked baggage, they can purchase it at an additional price.

Passengers with a Premium fare ticket are entitled to two pieces of free checked baggage with a maximum weight of 23 kg per piece. 

Check-In

Online Check-in

Online check-in can be completed by visiting the LEVEL online check-in page and entering the reservation details. Online check-in times vary, depending on the route flown but will open between 21 days–24 hours before scheduled flight departure time and will close 60 minutes before.

For passengers flying to/from Barcelona, online check-in must be completed via the Iberia online check-in page.

Airport Check-In

Airport check-in is open between four hours and 60 minutes before scheduled flight departure time on long-haul flights.

Airport check-in is open between two hours and 40 minutes before scheduled flight departure time on flights within Europe.

Fare Classes

Level's First and Business Class services are referred to as the airline's "Premium" service."

Economy Class

LEVEL's Economy Class cabin offers passengers excellent value and allows passengers to choose what they need to enjoy their flight.

Economy Facilities

Economy Class offers a no-frills service and allows you to add as much or as little as you want to the service, including baggage, WIFI and snacks and drinks on board.

Passengers can also enjoy free in-flight entertainment on long-haul flights.

What Are Economy Seats Like?

In Level's Economy class cabin, passengers can enjoy generous legroom as well as 9 inches personal TV which is built into the seat in front of them.

On long-haul flights, passengers can choose to upgrade their seat to an XL seat, which gives 20% more space.

On flights within Europe, passengers can upgrade their seat to a Space Plus seat, which gives 10% more space or a Space or Space One seat, which gives 20% more space.

Seats are set out in a 3 x 3 configuration on flights within Europe and a 2 x 4 x 2 configuration on long-haul flights.

Business Class

LEVEL's Business Class, named Premium Class, gives passengers a more comfortable and spacious in-flight experience, with a number of additional benefits.

Premium Facilities

Passengers travelling on Level's premium service are permitted one cabin bag and two checked bags as well as Priority Check-in.

While onboard their Level flight, passengers will be treated to a full three-course meal as well as snacks and complimentary drinks.

Passengers are also given access to the airline's in-flight entertainment system, with a personal TV screen on the back of each seat and are provided with blankets, pillows as well as a complimentary amenity kit. Passengers will never be low on charge with built-in USB charging ports.

What Are Level's Premium Seats Like?

LEVEL's Premium seats provide passengers with a roomy 94 cm/37" of legroom, generous recline as well as their own adjustable footrest. Passengers are provided with blankets, pillows as well as a complimentary amenity kit.

Seats are set out in a 2 x 2 configuration on flights in Europe and a 2 x 3 x 2 configuration on long-haul flights.

In-Flight Entertainment

LEVEL's in-flight entertainment has a massive range of films, TV show and music. In-flight entertainment can be accessed via the personal screen on the back of each seat and is available for free in all cabin from January 2020.

WIFI

Surf the web at tens of thousands of feet in the sky with LEVEL's WIFI network, .air. 

.air allows passengers to browse the web, flick through their favourite social media channels, catch up on emails or stream in-flight entertainment from their own personal electronic devices. Through .air, passengers can also pair their devices to their seatback screen, order food, drink and other items on their screen and pay for them on their device.

WIFI packages start at €8.99 EUR.

Food

Passengers can enjoy hot meals, sweet and savoury snacks and hot, cold, alcoholic and non-alcoholic drinks on all LEVEL flights.

In Economy Class, meals aren't included within the price of the ticket and need to be pre-ordered prior to the flight. However, passengers can purchase light snacks and drinks once in-flight without the need to pre-order.

In Business Class, passengers are treated to a three-course dining experience within two hours of take-off and another small meal within two hours of landing. Passengers are also given complimentary snacks and drinks throughout the flight.

Special meals must be pre-ordered at least 48 hours before the scheduled flight departure time.

Frequent Flyer

Avios

While LEVEL doesn't have its own frequent flyer program, passengers can earn and redeem Avios points on the airline, as well as on Aer Lingus, Air Italy, British Airways, Flybe, Iberia, Kulula, Vueling and any Oneworld alliance member.

Airline Alliance

LEVEL isn't currently a member of any airline alliance. 

Hub Airport

Barcelona-El Prat Airport

Barcelona-El Prat Airport is the main airport in Barcelona and the main hub airport for LEVEL. This international airport is located just outside the city of Barcelona, and is the second busiest in Spain, after Madrid Barajas Airport. The airport handles more than 50 million passengers a year. 

Barcelona Airport is also the hub for Vueling, but also operates services for many airlines including easyJet, Norwegian, American Airlines and previously Clickair.

Barcelona-El Prat is the first airport that LEVEL based itself at. The airport also has secondary hubs at Amsterdam (AMS), Paris (ORY) and Vienna (VIE).

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