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Your baggage allowance will depend on the ticket fare you purchased at the time of booking.
Passengers are permitted 2 pieces of cabin baggage, plus 1 Personal Item (such as laptop bag or handbag. Cabin baggage must not exceed the dimensions of 56 x 36 x 23cm, and must not exceed 10kg in weight.
Passengers are permitted 1 piece of cabin baggage, plus 1 Personal Item (such as laptop bag or handbag. Cabin baggage must not exceed the dimensions of 56 x 36 x 23cm, and must not exceed 7kg in weight.
Free checked baggage is allocated based on your route travelling, ticket class and additional terms and conditions of your ticket. Therefore the following information is to be used as a guide only. Please check the terms of your individual ticket fare to see your permitted checked baggage allowance.
Passengers are permitted a total of 40kg luggage, with each item weighing no more than 32kg.
Passengers with Flexi tickets are permitted a total of 30kg luggage, with each item weighing no more than 32kg.
Shuttle passengers are allowed 30kg checked luggage.
Passengers with a value ticket are permitted 20kg of checked baggage.
Passengers with a super saver ticket do not have any baggage included for free as part of this fare.
Malindo Air has 2 cabin classes - Economy and Business Class.
Economy Class provides comfort, relaxation throughout the flight journey.
Economy Class offers a range of facilities for you to enjoy. Various amenities are on offer depending on your flight journey time.
You will get free water supplied in the flights to and from India. Flights to and from other destinations will need to purchase drinks onboard.
On ATR routes, you can purchase drinking water or coffee and pastry on board.
In-flight entertainment is also available for passengers to enjoy in some flights.
Economy Class seating is designed as reclining leather seats, making them fit for comfort whilst providing great value. The seat pitch (distance between back and front of each seat) is 32 inches.
Business Class with Malindo Air is all about offering a luxurious and convenient experience.
Passengers travelling in business class do not only get to experience luxury onboard the plane. Instead, the luxury starts at the airport with a dedicated and personalised check-in service, and with access to the KL Airport lounge.
Passengers can also enjoy a generous 40kg of checked baggage allowance for their flights.
Onboard, passengers can enjoy a business-class meal, which is exclusively designed for guests with tasty and well-balanced options.
The seats on Business Class are luxurious and comfortable, consisting of spacious leather seats with 45 inches of legroom (seat pitch). There are also in-seat power sockets for charging personal devices conveniently.
Passengers can enjoy the wide selection of in-flight entertainment from their personal in-seat screens, but please be aware that not all aircraft has in-flight entertainment available. Choose from the latest releases from Hollywood, or some older classic movies, with both international and western options to choose from. There are also a selection of TV shows, music and audio entertainment, and also games which can be played on the entertainment screens.
The airline offers passengers WiFi and roaming services to passengers, meaning they can stay connected at all times during their flight. Use the WiFi to be productive and catch up on work, to browse social media or watch videos.
Please note that this WiFi service is available on selected flights only.
For passengers wanting the lite version, to access social media only, it costs only $3.95 USD.
For 1 hour of in-flight WiFi access, it will cost $9.95 USD.
Passengers who want WiFi access for the full flight, it costs $15.95 USD.
Malindo Air offers food and drink that is available to purchase once onboard your flight. Special meals are also available to pre-purchase before your flight.
The airline offers passengers a selection of delicious Malaysian specialities, including dishes such as Mamak Mee Goreng, Prawn Sambal or a simple Omelette.
On flights on Boeing aircraft, Business Class passengers will receive snacks on flights under 1 hour in duration. For flights over 1 hour, business class passengers will receive a meal. Water is included regardless of the duration of your flight and the class you are travelling in.
Economy passengers flying to and from India on Boeing flights with the airline will be given complimentary water. Snacks, meals and drinks are available for pre-order and buying onboard.
On flights operated by ATR, Economy class passengers will be able to buy snacks and drinks onboard.
Passengers can order any of the following special meals for their flights, by contacting the airline directly at least 24 hours before flying:
On flights operated by Boeing aircraft, there will be a beverage service in the Business cabin no matter the duration of the flight. For Economy Class, passengers on flights to and from India will get free water. All drinks will have to be purchased on all other flights. For Malindo Air flights operated by ATR aircraft, economy passengers will be able to purchase water and coffee in-flight.
The airline does not currently serve alcoholic beverages onboard their flights.
Online check-in is available on the Malindo Air Online Check-In page. You can also check in at the airport, either at the kiosk or at the counter. Counter check-in closes 30 minutes to 1 hour before departure, depending on the airport you're flying from and opens 3 hours before departure. Kiosk check-in opens 24 hours before departure and closes 75 minutes before departure.
Malindo Air's frequent flyer programme is called 'Malindo Miles'.
Malindo Air is part of the Malindo Miles frequent flyer program. This allows regular flies to earn points as they fly, which can be exchanged once enough have been collected. Different fares and ticket types will earn you different amounts of miles points.
Please visit the Malindo Miles website for more information.
Currently, this airline is not part of any airline alliance. However, they are part of the Lion Air Group as a subsidiary, alongside airlines such as Batik Air, Lion Air, Wings Air and Thai Lion Air.
Malindo Air provides a wide range of passenger services and special assistance, from elderly passengers to expectant mothers or families travelling with young children. The airline will do their best to help make your journey more comfortable. Simply contact the airline directly, allowing plenty of time before your flight to see how the airline can assist you.
The airline operates both domestic flights within Malaysia, and also to destinations across Asia and Australia. Although it's part of the Lion Air Group which flies to a much wider network, the following tables are the destinations which are currently served by Malindo Air only.
These destinations include Kuala Lumpur, Kta Kinabalu, Yangon, Bangkok, Colombo, Singapore, Jakarta, Delhi, Hong Kong, Xi'an, Dhaka, Sydney, Brisbane and more.
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