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Norwegian Air Shuttle

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Baggage Policy

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Passengers are permitted carry-on and checked baggage on flights with Norwegian, however, there are baggage policies put in place regarding the weight and size of your baggage.

Equipaje de Mano

Norwegian also offers passengers to bring one carry-on bag in the cabin free of charge. This is limited to 10 kg for LowFare, LowFare+, Premium and to 15kg for Flex and PremiumFlex. Whereas Dubai flights are limited to 8 kg. Additionally, passengers can bring 1 small personal item onboard.

Equipaje Facturado

For checked baggage, all flights (excluding long haul) no bags are included for LowFare, one bag of up to 20kg for LowFare + Flex Fare.

For international flights, no bags are included in LowFare, one checked bag of 20kg is allowed for LowFare+ and Flex, Premium and PremiumFlex passengers are allowed two bags of 20 kg per bag.

Checked Baggage Prices

Checked baggage prices will depend entirely on the route flown, whether the flight is direct and what time of the year the flight is flown in.

Cabin Classes

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There are 2 cabin classes that Norwegian offers - Economy and Premium. Each class has its own facilities and services that are offered in-flight.

Clase Económica

Norwegian offers two classes of seat: Economy, and Premium.

The airline Norwegian is described as a low-cost carrier. This means the ticket fares that are offered for Norwegian are low fares and therefore there isn't a division of classes, such as Economy Class. However, Norwegian's low fare tickets are offered as LowFare, LowFare+ and Flex.

International Norwegian long-haul flights offer Economy Cabin and Premium Cabin as these are flown on larger aircraft.

Economy Class Facilities

The low fare tickets and Economy Class both provide comfort for the budget traveller, with entertainment and meals included in you are flying long-haul. Short-haul flights include WiFi, seat reservation and a selection of food and snacks for a small fee. If you are flying long-haul, onboard meals are provided, travel blanket and headsets for the in-flight entertainment. For LowFare+ and Flex, you need to purchase blankets and headsets onboard for a fee.

What are Norwegian Seats like?

Norwegian Economy Class seating is a similar standard throughout the aircraft and these can be reserved before your departure.

Premium

Norwegian offers Premium fares on all international long-haul flights on its 787 Dreamliner.

Premium Economy Facilities

Norwegian's Premium Fare passengers have lounge access at selected airports and are given Fast Track boarding (where available). Included in the Premium Fare are two checked bags weighing 20kg each, as well as a complimentary seat reservation. Once onboard, Business Class passengers can enjoy a three-course dinner as well as complimentary drinks.

What are Premium Economy seats like?

Premium tickets on Norwegian include a seat reservation so you can choose where you want to sit. You can sit back and relax in comfortable seats with a 109 to 117cm seat pitch, giving them up to 140cm of legroom.

In-flight Entertainment & Wi-Fi

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Norwegian provides passengers with a number of ways to stay entertained throughout their flight. Most flights within Europe will be equipped with WIFI, allowing customers to connect to their video-on-demand service. They also have a state-of-the-art entertainment system which allows passengers to view a range of movies and TV shows as well as find out a range of information about their journey.

Movies

Norwegian provides passengers with a diverse range of films. From animated kids films to heart-warming rom-coms, passengers will have no trouble finding films to help them pass the time on their Norwegian flight. To keep the selection fresh, the movies on offer are regularly updated with new-releases and contemporary blockbusters.

TV

Passengers flying long-haul on Norwegian's 787 Dreamliner will have access to the airline's state-of-the-art entertainment system built into the seat in front of them.

Wi-Fi

Stay in touch with WIFI on Norwegian flights. Norwegian offer WIFI on most flights within Europe and on flights travelling between the US and the Caribbean. Once the plane has taken off and electronic devices are safe to use outside of airplane mode, search for 'Norwegian Internet Access' on your mobile, tablet, laptop, or whichever electronic device you're using. Once you're connected to Norwegian WIFI, use Norwegian's On Demand Service on your electronic device!

Norwegian WIFI is not yet available on international long-haul flights.

Norwegian WIFI Price

Norwegian WIFI is completely free to use on all flights that WIFI is available on! Norwegian recognise the importance of staying connected and being online at all times of the day, whether you're up in the air or down on the ground. Norwegian WIFI is available for free for all Norwegian passengers, regardless of if you're flying Economy Class or Business Class.

Food & Drink

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Depending on the length of your flight and the type of aircraft you're flying on, your meal options with Norwegian may vary. Passengers can purchase snacks and beverages from the in-flight menu on all flights, however, a 3-course meal will only be offered on long-haul flights.

Meal Options

Norwegian offers food and drink services on board their planes. This service is dependent on your flight and is split into International Long Haul and All Other Flights.

International Long Haul Flights:

Economy passengers (LowFare+ and Flex tickets) receive a complimentary meal including a 3-course meal and a snack. Passengers with a LowFare ticket can purchase this service for 25 GBP per person, per flight. For all Premium passengers, a 3-course meal is included, in addition to a light meal and a sweet treat. There are also snacks available to purchase on board.

All Other Flights:

Passengers can pre-order hot meals for flights between Stockholm, Alicante, Cyprus and Malaga. Snacks can also be purchased on board.

Special Dietary Requirements

Norwegian offers alternatives for passengers with special dietary requirements. Contact the airline directly before you travel to arrange a special meal.

Drinks & Alcohol

International Long-Haul Flights

All passengers receive a complimentary drink, including beer, wine or water. Additional soft drinks and alcoholic drinks can be purchased on board.

All Other Flights

Passengers can purchase non-alcoholic or alcoholic drinks on board.

Check-in

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With Norwegian, you can check in for your flight online or at the airport. Opening and closing times vary between online and airport check-in.

Web Check-in

You can check in to most Norwegian flights online 24 hours before your scheduled flight time. Visit our online check-in page, click on the Norwegian logo and follow the instructions to check in.

Check-in en el aeropuerto

You can check in at the airport for Norwegian flights by either using the Norwegian check-in counter or using Norwegian's self-service check-in kiosks. If you plan to check in at the airport, you must check in at least one hour before your scheduled flight time.

Programa de viajero frecuente

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Norwegian opera un programa de viajero frecuente para recompensar a los pasajeros regulares con la aerolínea.

Norwegian Reward allows passengers to earn CashPoints every time you fly, stay at a hotel or drive a rental car. Use CashPoints as full or partial payment on Norwegian flights for flight tickets, extra baggage, seat reservation, cancellation insurance and booking changes.

Alianza de aerolíneas

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Norwegian is part of the Airlines for Europe (A4E) alliance. A4E has some 15 leading airline groups as its members including Air France, KLM, easyJet, IAG, Lufthansa Group, Ryanair, Aegean, airBaltic, Cargolux, Finnair, Icelandair, Jet2.com, Norwegian, TAP Air Portugal, Travel Service and Volotea. Flying more than 700 million passengers per year.

Specialty Items & Sports Equipment

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Specific rules and regulations will apply to sports equipment and special items. Norwegian will not accept any item that exceeds 32kg or 250cm x 79cm x 112cm. Be wary that excess baggage will be charged per kilo. To find out more about Norwegian's bicycle policy, as well as information on how to pack your bike for air travel, visit our FAQ page on "Flying with a Bike."

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Destinations that Norwegian flies to

Norwegian Air Shuttle currently operates scheduled flights around Norway and major cities in Europe. Find out all of the destinations Norwegian flies to below:

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Frequently asked questions

Is Norwegian Air Shuttle the same airline as Norwegian Air?

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Yes, Norwegian Air Shuttle is also referred to as 'Norwegian Air', or even just 'Norwegian', and is a Norwegian low-cost airline that operates both domestic flights within Norway as well as international flights to destinations in Europe.

Is Norwegian still flying?

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Yes, Norwegian is still operational. Although the airline reduced its route network in 2020 due to the Coronavirus pandemic, it is still flying and operating flights within Norway and to destinations elsewhere within Europe. Norwegian no longer offers long-haul services, for more information visit our 'Norwegian Transatlantic Flights' page.

Are Norwegian flights refundable?

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When you book through Alternative Airlines, we give you the option to add flight insurance to your booking. This entitles you to a refund if you need to cancel your flight, no matter what airline you're flying with or no matter your ticket fare. For this extra peace of mind, simply select 'Cancellation Protection' for your booking at checkout.

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