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About

Pinnacle Airlines was the previous name for Endeavor Air before it rebranded in 2013. The airline flew to destinations all across the US and to parts of Canada on behalf of other airlines. It went bust in 2012 but was bought and revived by Delta Air Lines in 2013, who then made the decision to rebrand the airline. If you want to learn more about the rebrand and buy flights on Endeavor Air, visit our Endeavor Air page.

At the time that it went bust and stopped flying in 2012, Pinnacle Airlines flew all across the US, as well as to destinations in Canada. It flew to 100 destinations overall. It had several hubs but its primary base was at Memphis International Airport (MEM). Before it was known as Pinnacle Airlines, the airline went by the name of Express I Airlines.

Pinnacle Airlines was a contractor airline and, therefore, only ever operated flights on behalf of other airlines. This means that you couldn't book flights directly with Pinnacle Airlines and, instead, had to book with the airline that the airline was operating on behalf of. In terms of the flight experience, Pinnacle Airlines adopted the same service and adhered to the same standards as the airline that it was flying on behalf of. This included flying a plane that was branded as that airline.

For years, the airline only flew on behalf of Northwest Airlink. But, in 2007, the airline came to an agreement with Delta Air Lines and began operating flights on behalf of its regional brand, Delta Connection. The agreement with Delta ended up being vital for Pinnacle Airlines, as, when it filed for bankruptcy in 2012, Delta bought and acquired the airline and continued it under the Endeavor Air name.

Destinos

Pinnacle Airlines flew to more than 100 destinations at the time that it ceased operations, including Indianapolis, Los Angeles, New York City, Cedar Rapids, Rochester, Kansas City, White Plains, Houston, Richmond, Appleton, Toronto, Winnipeg and many more.

Domestic

International

Equipaje

The baggage allowance that was allowed on flights depended on whether the airline was flying on behalf of Northwest Airlink or Delta Connection. As the airline only flew for Delta Connection at the time that it rebranded, as an example, here's the baggage allowance for those flights.

Equipaje de Mano

Passengers with an Economy Class ticket were given one piece of carry-on baggage included in their free allowance.

Passengers with a First Class ticket were given two pieces of carry-on baggage included in their free allowance.

No one piece of carry-on baggage could exceed 7 kg in weight or exceed the dimensions of 22” x 14” x 9” (56 cm x 35 cm x 23 cm).

On top of the free carry-on baggage, passengers were given one personal item included in their free allowance. A personal item could be an item such as a handbag, laptop and bag, small backpack or any item of a similar size.

Equipaje Facturado

Passengers were not entitled to a free checked baggage allowance unless they were flying in First Class. Non-First Class passengers that wanted to bring checked baggage had to purchase their checked baggage either before their flight or at check-in.

First Class passengers were given two pieces of checked baggage included in their free allowance. This baggage had to fit the overall linear dimensions of 62" (158 cm).

Clase Económica

Economy Class was available on flights operated by both Northwest Airlink and Delta. The cabin offered a simple service, perfect for those looking for a comfortable journey with no-frills. All flights had a professionally trained cabin crew, who were available to assist with anything passengers might need.

Seats

Seats were set out in a 2 x 2 formation on shorter flights and 3 x 3 on transcontinental flights or select flights to Canada.

Primera clase

First Class was only available on Delta operated flights. It gave passengers the opportunity to fly in total comfort with the next level service. First Class passengers could enjoy larger seats in a separate section of the cabin, exclusive First Class dining, priority boarding and disembarkation, as well as access to the airline First Class lounge at select airports.

Seats

Seats were set out in either a 1 x 2 or 1 x 2 formation.

Entretenimiento en vuelo

Most Pinnacle Airlines flights didn't have an in-flight entertainment system on the flight. Although, there was entertainment on select flights, particularly if flying First Class on Delta. Northwest Airlink didn't offer in-flight entertainment on any of its flight.

As the airline flew before Delta Studio for personal devices, the only other entertainment that the airline offered was the in-flight magazine.

Food and Drink

On Economy Class flights, passengers could order light snacks and drinks once in-flight. This included sandwiches, potato chips, candy and alcoholic, soft and hot and cold drinks.

On First Class flights (only available on Delta operated flights), passengers were treated to a more glamourous dining experience, which included complimentary meals (depending on the time of day flown) from an exclusive First Class menu. Passengers were also treated to complimentary drinks for the entire flight.

Información de registro

Online

Passengers could check-in online through either the Delta or Northwest Airlink website. Online check-in was available from 24 hours before scheduled flight departure time.

Aeropuerto

Passengers could also check-in at the airport for their flight. Passengers had to present the relevant travel documents to a check-in agent at the check-in desk for whichever airline was operating their flight. Passengers had to ensure that they went to the correct airline's check-in desk as check-in could only be processed for that airline and also had to make sure that they met the check-in deadline time. Failure to meet the check-in deadline time could result in the passenger being refused check-in.

Flota

At the time that it stopped flying in 2012, Pinnacle Airlines flew a fleet of Bombardier CRJ 200 series aircraft. It had 145 Bombardier CRJ-200LR and 57 Bombardier CRJ-900 planes within its fleet.

Aeropuerto Principal

Memphis International Airport

Memphis International Airport (MEM) is the main airport in Memphis, Tennessee and was the primary hub for Pinnacle Airlines. The airline also had hubs at Atlanta Hartsfield-Jackson International Airport
Detroit Metropolitan Wayne County Airport, Minneapolis-Saint Paul International Airport and John F. Kennedy International Airport. But, Memphis remained its main hub for the majority of the time that it was flying, for both Delta and Northwest Airlink operated flights. The airport has expanded since Pinnacle Airlines was based there and now has four runways, one terminal (split into three concourses) and serves over 4.5 million passengers a year.

The only scheduled passenger airline that uses the airport as hub today is Southern Airways Express. Although, plenty of other airlines fly to/from the airport, including Air Canada Express, Allegiant, Frontier, United Express and more.