Different baggage policies apply for both checked and carry-on baggage.

Smartwings only offers an economy class product onboard their aircraft. There are approximately 189 seats on the -800 and 148 on the -700 aircraft. The seats onboard are comfortable leather upholstered seats laid out in a 3 x 3 configuration, with around 30–32" (76–81 cm) of seat pitch and 17" (43 cm) of width. Complimentary drinks and snacks aren't provided on some ticket types and come at an additional cost. Similarly, depending on your ticket type baggage may not be included. Passengers travelling on a 'Flex' ticket are also entitled to fast track services on some routes.

Smartwings offers it's passengers the chance to check in online before their flight, or alternatively, check-in at the airport one they arrive.

The airline hasn't installed inflight entertainment screens on their aircraft, however, they have decided to install Wifi and offer movies via their app. If you wish to read the airline's e-magazine or track the status of the flight then this is free of charge on the wifi, to stream any of the movies or TV shows you will need to pay 2 EUR for the Wifi package. To watch the inflight entertainment please head to the MyWings app, we recommend you download this before departure.

Complimentary drinks and snacks may be provided depending on your ticket type. Passengers who are booked on a Flex ticket are treated to light refreshments or a light meal during the service free of charge. However, all other passengers will need to purchase these additionally if hungry. The airline offers an onboard bistro service for you to purchase drinks and food, offering products from soft and alcoholic beverages to chocolate, crisps and meals.