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Thai Airasia X has a different baggage policy for carry-on and checked baggage policy. The ticket fare is also a determinate factor.
On Thai AirAsia X flights, passengers are given a free carry-on baggage allowance that consists of one carry-on bag that fits within the dimensions of 56 cm x 36 cm x 23 cm and one small bag that fits within the dimensions of 30 cm x 40 cm x 10 cm.
The carry-on bag must be able to fit within the overhead locker on the aircraft and the small bag must be able to fit underneath the seat in front of the passenger.
The maximum weight of both pieces of baggage combined is 7kg.
Passengers are not given a free checked baggage allowance with the Economy Class low fare. However, they can purchase either 20kg, 25kg, 30kg or 40kg of baggage along with their ticket.
Passengers who purchase the Value Pack or Premium Flex Fare will be given 20kg of complimentary baggage.
Passengers who buy a Premium Flatbed are given 40kg of complimentary baggage.
Thai Airasia X customers can either fly in Economy or Business class.
The Economy Class cabin is simple but offers a good service, with cabin attendants on hand to help. Passengers can order extras, such as food and baggage. In-flight entertainment is available to pre-order on select flights.
Seats are reclinable. They have 32" of pitch and 16.5" of width. Economy Class seats are set out in a 3 x 3 x 3 configuration.
The Business Class cabin is comfortable and spacious, giving passengers a range of extra perks, including bigger seats, in-flight entertainment, pillows and blankets, a larger baggage allowance and meals included within the price of the ticket.
Business Class seats are large and transform into a lie/angle-flat position. Seats have a pitch of 60" and a width 20". Business seats are set out in a 2 x 2 z 2 configuration, ensuring either a window or aisle seat.
Passengers can enjoy a selection of movies, tv shows and music from Thai AirAsia X's in-flight entertainment system. Passengers are given headphones and a tablet to enjoy the in-flight entertainment on.
In-flight entertainment is free on Business Class flights.
On Economy Class, in-flight entertainment is available on select flights and has to be pre-ordered at an additional cost.
WIFI isn't currently available on Thai AirAsia X flights.
There's a varied selection of hot meals, snacks and drinks onboard all Thai AirAsia X flights. Food can be pre-ordered or bought once in-flight if flying Economy Class and is included within the price of your ticket if flying Business Class.
For any special meal requests, either contact us or the airline directly. Special meals are subject to availability.
Thai Airasia X offers its passengers online check-in as well as airport check in.
Passengers can check-in for their flight through the AirAsia online check-in page or by visiting our online check-in page and selecting Thai Air Asia X. Online check-in is available from 14 days before the flight up until four hours before the flight. We advise that you check-in online for your Thai AirAsia X flight to avoid to long queues at the airport.
If passengers can't check-in online or need special assistance, they can check-in at the airport. Baggage drop closes 60 minutes before the flight departure time but it's advised to arrive at the airport four hours before the flight.
Thai Airasia X frequent flyer programme is called 'BIG'.
The freedom flyer programme is the frequent flyer program for AirAsia and all of its subsidiaries, including Thai AirAsia X. Passengers can earn BIG points (loyalty points) whenever booking a flight within the AirAsia Group and spend those points on any future flight within the AirAsia group. For example, any BIG points earned on a Philippine AirAsia flight can be used on a future flight on Thai AirAsia X.
There are membership levels within the freedom flyer programme, each with varying levels of benefits.
Thai AirAsia X isn't part of an airline alliance. However, it's part of the AirAsia Group. Each airline within the AirAsia group cooperates and has a strategic route network that benefits all airlines within the group.
Thai Airasia X offers a number of special services on board their aircraft.
If you or a member of your booking require wheelchair assistance, contact Alternative Airlines. We will get in contact with Thai AirAsia X and let them know that you or a member of your party requires a wheelchair service. If you forget to request a wheelchair service at the time of booking, you can request a wheelchair at the airport on the day of the flight.
As of septiembre 2022, Thai AirAsia X flies to over 10 destinations across east Asia and Australia.
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