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About Uganda Airlines

Founded in 2018, Uganda Airlines is the national flag carrier of Uganda. This airline is based at Entebbe / Kampala International Airport (EBB), from where it flies to destinations across East Africa.

The airline was founded as a revival of the old Uganda Airlines, which flew between 1976–2001. It launched flights in August 2019 with a flight from Entebbe to Jomo Kenyatta International, and rolled out other flights to build its route network shortly after.

Uganda Airlines plans on operating a number of new routes out of Hoima International Airport, once the new airport is built and open in 2021. Although yet to be announced, the airline is looking for new routes to both regional and international destinations.

Destinations

As of 2020, the airline flies to the following destinations:

Baggage Allowance

Carry-On Baggage

Passengers receive a carry-on allowance of one bag and a personal item. The carry-on baggage must fit within 10" x 16" x 24" and 18.5" x 8.5" x 13.5" for personal item.

Any item exceeding the dimensions above must be transported as checked baggage and a fee may apply. Personal items could be items such as a purse, a briefcase, a camera, a laptop bag.

Checked Baggage

Passengers in Economy class are entitled to two items of free checked baggage with a maximum weight of 23 kg per bag.

In Business Class and First Class, passengers are entitled to two items free checked baggage with a maximum weight of 32 kg per bag.

Check-In Information

Online Check-In

Passengers can check-in online on the Uganda Airlines online check-in page. From here, passengers must select the online check-in tab and enter their PNR and name in the relevant fields.

Online check-in is available from 48 or 72 hours before the scheduled departure time. Once this is completed, passengers will be able to get their boarding passes.

Airport Check-In

Passengers that choose to check-in at the airport can do so by visiting the Uganda Airlines check-in desk at the airport of departure. The airline recommends that passengers arrive at the airport at least four hours before the scheduled flight departure time if checking-in online. This will allow time for check-in, baggage drop and to pass through security.

Economy Class

The Economy Class cabin offers a simple but comfortable flight experience.

Facilities

Passengers can enjoy a range of food and drink once in-flight, with complimentary bar service.

What are Seats Like?

Seats are set out in a 2 x 2 formation or a 3 x 3 x 3 formation on the new Airbus A330-800 neo. Seats have adjustable headrests, personal lighting, and air-con. There is space in the seat pocket, under the seat, and in the overhead-lockers for storage.

Premium Economy

Facilities

The airline doesn't have a dedicated premium class package, however, it does offer an upgrade on Economy seating, called 'Economy Space'. By selecting this upgrade, passengers can enjoy extra space.

What are Seats Like?

While Uganda Airlines doesn't have a separate section of the cabin for passengers who have upgraded to Economy Space, these seats, which are still within the Economy cabin, offer extra legroom and personal space.

Business Class

Business Class is Uganda Airlines' best level of cabin class. The Business Class experience has a range of benefits from the moment that you arrive at the airport to when you land.

Facilities

Passengers are given priority boarding, access to the business class lounges on all flights and an additional piece of carry-on baggage.

On flights from Entebbe, passengers will be escorted through the check-in process, airport and boarding process by a personal porter.

Once in-flight, passengers can enjoy food and drink served on china plates, real cutlery and drinks served in glasses.

What are Seats Like?

Business Class seats are situated at the front of the main cabin and are set out in a 1 x 2 formation, giving extra legroom to each passenger.

Wifi

In-flight Wifi is unavailable however there is free Wifi at Entebbe airport.

Fleet

The airline operated regional services out of its Ugandan base initially using CRJ-900s, however, within its first year of flying, Uganda Airlines upgraded its fleet with orders of Airbus A330-800 neo, as well as keeping its current CRJ-900s.

The Airbus A330-800 neo, will be used in the airline's future plans to expand it's long-haul international destinations.

Frequent Flyer Program

The airline does not currently offer a frequent flyer program.

Airline Alliance

The airline is not currently part of an airline alliance program.

Special Services

The airline can provide a number of special services for those with disabilities or requiring additional assistance. Requests can be made during the booking process, or by contacting customer services at least 48 hours before departure.

Passengers Using Wheelchairs

For passengers who require wheelchairs, all the airline’s aircraft are equipped with on-board wheelchairs to assist passengers in moving throughout the cabin. Cabin crew can also provide assistance moving within the aircraft cabin, including assistance in the use of an inflight wheelchair to and from the lavatory door.

Hub Airport

Entebbe International Airport (EBB)

Entebbe International Airport (EBB) is an international airport in Uganda. It is located close to Lake Victoria, in Entebbe, Uganda. This airport was built in 1951 and is the main airport for international traffic. In 2015, the airport announced expansion and modernisation plans for the airport to begin in 2015, lasting until 2035. The expansion will consist of three phases, including expanding the existing cargo terminal, building a new passenger terminal and strengthening the existing runways.

The airport is currently the hub for Eagle Air, but also operates services for a number of airlines such as flydubai, KLM, South African Airways, EgyptAir, Auric Air, Air Tanzania and also a large number of cargo airlines.

Alternative Airlines to Uganda Airlines

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