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Baggage Policy

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Different baggage policies apply for both checked and cabin bags, as well as the class fare which you've purchased.

Equipaje de Mano

Individual carry-on baggage cannot be heavier than 7kg for safety reasons and all passengers are entitled to one personal item to bring onboard.

Economy, Economy X and Premium Economy passengers can either carry one standard carry-on baggage or two small pieces or one standard baggage with one suit pack.

Business class, Velocity Gold and Platinum members are entitled to either one 7kg standard piece, two small pieces with 7kg each or one standard piece and one suit pack with 7kg each maximum. Passengers travelling on Airbus A320, ATR and F100 are only entitled to economy class allowance.

Equipaje Facturado

Domestic and short-haul flights:

All checked baggage on domestic and short-haul flights cannot exceed 140cm (55") in the sum of three dimensions (length + width + height). Economy passengers are entitled to one 23kg checked baggage whereas business class two 32kg checked baggage.

International long-haul flights:

All checked baggage on domestic and short-haul flights cannot exceed 158cm (62") in the sum of three dimensions (length + width + height). Economy Light passengers are entitled to one 23kg baggage. Economy Getaway, Elevate, Freedom, Economy Reward and Premium Economy passengers are allowed to check-in two 23kg baggage. Business-class passengers can check-in with two 32kg baggage.

Cabin Classes

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Virgin Australia offers four types of classes: Business Class, Premium Economy and Economy Class.

Turista

Economy Class Facilities

On most aircraft, seats are fitted with personal TV monitors that are connected to the airlines' inflight entertainment system. Passengers are also given complimentary food and drink in Economy class, with the exception of some Australian domestic flights.

What Are Economy Class Seats Like?

Economy Class seats are made from leather and have up 31 inches of seat pitch and are 17 inches wide.

Economia Premium

Premium Economy Facilities

It is equipped with 10.6" in-flight entertainment screen and noise-cancelling headset. A USB power outlet is also available.

What Are Premium Economy Seats Like?

Virgin Australia premium economy seats have 41" seat pitch and 9" recline. The seat also comes with pillow, blankets and an amenity kit.

Business

Enjoy maximum comfort and premium service onboard your flight with Business Class.

Virgin Australia Business Class Facilities

The Business' Service for Virgin Australia passengers begins before you even board your flight. Make the most of Priority Check-in, Boarding as well as access to the Virgin Australia Business Class lounge at the airport.

What is Virgin Australia Business Class Seats Like?

Virgin Australia provides passengers with maximum comfort in herringbone Business Class seats. Passengers are also provided with stylish and comfortable pillows to help them relax in their seat. Each passenger is able to enjoy the airline's in-flight entertainment from a 16-inch screen as well as having the chance to charge the batteries on the electronic devices from USB and universal power charging points.

Selección de asiento

You can now pre-book your Virgin Australia seats when you make your Alternative Airlines' booking! Find the seat you need to have the best experience possible on your Virgin Australia flight.

Check-in

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Check in times vary depending on the method of check-in. Both online and airport check-in are available for Virgin Australia.

Web Check-in

Online check-in opens 48 hours and closes 45 minutes prior to departure for domestic flights. International flights' online check-in opens 24 hours and closes 90 minutes prior to departure time. Please check-in on the airline website or on the airline app.

Please prepare your passport, booking reference and information on your departure airport to complete online check-in. All passengers are recommended to check-in online to save time at the airport.

Check-in en el aeropuerto

Domestic flight's check-in closes 30 minutes prior to departure time. International short-haul flights check-in opens two hours before departure whereas long-haul flights open three hours prior to departure. Please make sure you have enough time to check-in, go through security and proceed to the boarding gate.

At Alternative Airlines, we recommend passengers to arrive at the airport two hours before the flight to give you plenty of time to check-in and reach the boarding gate.

Food & Drink

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Meal Options

The Virgin Australia menu varies depending on the type of flight and class flying in. Example menus can be found on the Virgin Australia website. Passengers on domestic flights flying in Economy will receive complimentary food, which will depend on the time of day and duration of the flight. Business-class passengers on domestic flights will receive gourmet food including hearty breakfast options, light snacks throughout the flight and on flights over 2 hours 45 minutes, a three-course meal for lunch or dinner. Economy passengers on international short-haul flights can choose from a variety of hot meals, salads and snacks. Sample menus for breakfast, lunch and dinner can be found on the Virgin Australia website.

On international long haul flights, all food and drink are complimentary. Meals and snacks will be served throughout your flight, with the timing varying depending on the duration and departure time of your flight. Sample menus can be found on the Virgin Australia website, for each route and class flying.

Special Dietary Requirements

Passengers with special or different dietary needs can order a meal to suit their needs and requirements for their flight. If there are no meal options that are suitable, then passengers are welcome to bring their own food onboard. Special meals are only available on International Long Haul flights, and must be ordered at the time of booking, or at least 48 hours before your scheduled flight departure time. The following is a list of all the special meals available to order:

  • Baby Meal (BBML)
  • Bland Meal (BLML)
  • Child’s Meal (CHML)
  • Diabetic Meal (DBML)
  • Gluten Free Meal (GFML)
  • Low fat / Low cholesterol Meal (LFML)
  • Asian Vegetarian Meal(AVML)
  • Lacto-ovo vegetarian Meal (VLML)
  • Kosher Meal (KSML)
  • Hindu Meal (HNML)
  • Muslim Meal (MOML)
  • Low Salt Meal (LSML)
  • Low lactose (NLML)
  • Fruit Platter (FPML)
  • Low calorie Meal (LCML)
  • Seafood meal (SFML)
  • Vegetarian Jain meal (VJML)
  • Raw vegetariam (RVML)

Drinks & Alcohol

Virgin Australia offers a broad drinks service onboard their flights, from premium Australian beers, wines and spirits but also non-alcoholic beverages including soft drinks, juices, coffee and teas. On some flights, selected drinks will be provided for passengers free of charge, depending on the class flying.

Entretenimiento en vuelo

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Make the most of Virgin Australi's inflight entertainment services on International Long Haul flights where you will find free of charge entertainment screens built into the seat in front of you. Business Class passengers travelling on Domestic and International Short Haul routes are also provided with Inflight Entertainment tablets with pre-loaded movies, TV shows and music.

TV

Virgin Australia updates its selection of Inflight TV shows each month so that passengers can have access to the best up-to-date shows to help the time fly by on their long-haul flight. From classic shows like the Sopranos to new popular sitcoms, everyone can be entertained by the range of shows on Virgin Australia's inflight entertainment system.

Movies

Find new releases and hard-hitting documentaries when flying with Virgin Australia. You'll be pleasantly surprised with the exciting range of movies on offer on your flight.

Wi-Fi

WiFi is available on all the international flights as well as gradually adding WiFi services on domestic flights.

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Destinations that Virgin Australia flies to

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