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On all Viva Aerobus flights you are allowed to bring 1 free personal item at no extra charge. Find out more about Viva Aerobus's baggage policy here.
Hand luggage consisting of a carry-on bag and one personal item is included in the ticket price. These combined must be within the dimensions of 55 x 40 x 20 cm. The weight of these items must not be more than 10kg.
Checked baggage is not necessarily included in the ticket price, but instead depends on the ticket class that you have purchased. The permitted weight of the bag is also determined by the ticket class purchased. For example, VivaPlus has one 25kg checked bag included in the ticket price. See VivaAerobus’s baggage policy to see full details.
The airline is a low-cost carrier, dedicated to lowering the cost for the customer. VivaAerobús flights have one cabin class: Economy.
The modern aircraft means passengers can use their electronic devices at all times during the flight. The new fleet (all aircraft are under 4 years) offer greater storage space and more space in the overhead bins.
Depending on the length of your flight, complimentary snacks and beverages will be served. VivaAerobus has a buy on board program offering food and beverages for purchase.
There is the option to upgrade your economy ticket to book a seat with more space and extra legroom.
The airline also provides an in-flight magazine.
The comfortable economy seating comes with fold-down trays. Passengers can adjust their lighting and air-con.
Viva Aerobus check-in opening and closing times will differ depending on whether your flight is domestic or international.
VivaAerobus provides online check-in starting 72 hours before departure and ending 4 hours before departure.
VivaAerobus also offer airport check-in. This begins 3 hours 45 minutes prior to departure for international flights and 2 hours and 45 minutes for domestic flights.
Viva Aerobus doesn't offer complimentary food or beverages on board its flights however passengers can purchase snacks, sandwiches and drinks from the in-flight menu. Some of the options available on VivaAerobús flights include chips, sandwiches, muffins, cookies, candy, coffee, soft drinks and alcoholic beverages.
VivaAerobús is a budget carrier therefore it doesn't currently offer traditional in-flight entertainment systems such as seat-back screens. However, you can download VivaAerobús' app 'Viva Play' which gives you access to free movies, TV shows, music and magazines ready to view on your personal device.
Onboard magazines are also provided on VivaAerobús flights.
Wi-Fi isn't currently available on VivaAerobús flights. This is because the airline is a low-cost airline that focuses on providing affordable flights for its passengers, therefore, amenities such as Wi-Fi and in-flight entertainment are not offered in order to keep ticket prices low.
VivaAerobús has a frequent flyer program called 'Viva Fan'. This loyalty program rewards passengers that regularly fly with VivaAerobús. Passengers can earn points for every flight which can be redeemed for free flights and special offers. Viva Fan has three tiers of membership.
This is the entry-level tier that is free for passengers to join. Members of the Fan tier will earn points for every Viva Aerobus flight - these points can then be redeemed for free flights and upgrades. Exclusive promotions and discounts are also offered for flights, hotels and car rentals.
To reach this tier, members of Viva Fan must have earned 12,000 points or taken at least 16 flights inside one calendar year. With Fan Oro, members can enjoy priority boarding, free seat selection and an additional 10% bonus points for every flight with Viva Aerobus.
The highest tier of the Viva Fan frequent flyer program is Fan Platino. Members must earn 30,000 points or take 40 flights within one calendar year to reach this tier. Passengers get a 20% bonus on points earned as well as priority check-in and exclusive access to Viva Aerobus lounges. Other benefits include free flight changes and cancellations as well as special offers on hotels and car rentals.
Viva Aerobus isn't currently a member of any airline alliance. However, it does have codeshare agreements with other airlines including Frontier Airlines, Sun Country Airlines and Turkish Airlines.
Viva Aerobus flies to a number of different destinations across Mexico and a couple across the United States. Click below to see all the destinations that Viva Aerobus flies to.
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VivaAerobus operates domestic flights within Mexico as well as international flights to the US, including to New York, Chicago, Los Angeles, and Las Vegas.
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Yes, Viva Aerobus offers many domestic routes within Mexico. The airline has several hubs in Mexico including Mexico City, Jalisco, Nuevo León and Quitana Roo. Viva Aerobus flies to over 40 cities in Mexico including Tijuana, La Paz, Chihuahua, Acapulco, Guadalajara, Puerto Vallarta, Oaxaca, Cancún, Hermosillo, Tampico and Reynosa, among many others.