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Viva Colombia

VivaColombia Aerolinea allowed all passengers on domestic and international flights one free handbag with a maximum weight of 10 kg. This baggage could not exceed the dimensions of 40 cm (101") x 35 cm (89" x 25 cm (63") and also had to fit under the seat in front of each passenger.

In addition to this, passengers flying with the Combo++ fare were given an additional free 12 kg of carry-on baggage that could be stored in the overhead locker in the cabin. This baggage could not exceed the overall dimensions of 55 cm (21") x 45 cm (18") x 25 cm (10").

Those who didn't purchase the Combo++ fare could purchase carry-on baggage separately at an extra cost.

Passengers that had purchased the Combo++ fare were given a free checked baggage allowance of 20 kg. This baggage could not exceed the overall dimensions of 158 cm (62").

Those who didn't purchase the Combo++ fare could purchase checked baggage at an extra cost.

Viva Air Colombia had one cabin class — Economy Class. The Economy cabin offered value for money, with a stripped-back service designed to get you from A to B safely and comfortably.

Within the Economy Class cabin, there were three different fares that passengers could purchase. Each fare gave different benefits:

A la carta

• Handbag (10 kg)
• Allocated random seat

Combo+

• Handbag (10 kg)
• Checked bag (20 kg)
• Seat selection (choice from central and back zone)

Combo++

• Handbag (10 kg)
• Carry-on bag (12 kg)
• Checked bag (20 kg)
• Selección de asiento
• Prioridad de embarque
• Free airport check-in
• No flight change fee

Facilities

Passengers could purchase food and drink when offered by the flight attendants once on-board.

Asientos

Seats were set out in a 3 x 3 formation and gave the standard amount of seat pitch and width for the Airbus A330 aircraft.

Viva Air Colombia didn't offer WIFI on any of its flights, regardless of whether the route is domestic or international.

Passengers could check in for their Viva Air Colombia flight online through the Viva Air Colombia online check-in page. Online check-in could be completed by entering the confirmation number of the booking and the passenger's last name. Check-in opened between 24–2 hours before flight departure time on domestic flights and 24–3 hours.

Passengers could also check in at the airport, however, airport check-in needed to be pre-purchased with the airline directly as an additional service and will cost a fee. We recommended that passengers arrived 2 hours prior to their flight departure time in order to check in for their Viva Air Colombia flight.