Each passenger is entitled to one carry-on baggage and a personal item onboard the aircraft. Carry-on baggage shouldn't exceed 10kg in weight and 40cm x 20cm x 55cm in three dimensions. Personal items are items such as a purse, a backpack or a laptop. The personal item onboard cannot exceed 35cm x 20cm x 45cm.

Hand luggage onboard must fit in the overhead lockers and under the seat. Otherwise, these items would have to be transported as checked baggage. No prohibited items are allowed on to the aircraft including any fluid exceeding 100ml. Any prohibited items found by airport security staff would be confiscated.

Checked baggage differs depending on the ticket purchased with the airline. These are differentiated into 'Light', 'Basic', 'Plus' and 'Top'.

Light: No free checked baggage allowance

Basic: one piece of 23kg checked baggage allowed

Plus: one piece of 23kg checked baggage allowed

Top: two pieces of 23kg checked baggage allowed

Checked baggage cannot exceed 28cm x 50cm x 80cm in three dimensions. Any passenger wishes to buy excess baggage can do so when booking with us. Simply add excess baggage to your booking at checkout. Check our guide on how to add baggage to your booking if you're unsure.

Online check-in is available on the airline website. Web check-in is available from 72 hours before the flight to 45 minutes before the scheduled departure time. Simply have your e-ticket and your travel document ready to check-in online.

Web check-in is recommended as it reduces the time required at the airport. Passengers who don't check-in online, children under 12 and groups must check-in at the airport.

Passengers are advised to arrive at the airport two hours before the established departure time. Any passengers who have checked-in online and travelling with checked baggage must proceed to the bag-drop area to drop your luggage. Any passengers who haven't checked-in online must proceed to the airline check-in counters.

The airline check-in area should be clearly marked on the departure information board. The check-in counters should be marked with the airline name and logo, please check before queuing up for check-in.