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Baggage Policy

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Carry-on and checked baggage are permitted on flights with WestJet, however, there are different rules regarding the weight and size of your luggage. The policies also differ depending on the type of airfare you have purchased with WestJet.

Equipaje de Mano

Each passenger is allowed one piece of free carry-on luggage and one personal item in total.

The carry-on luggage must be within the following dimensions: 53 x 23 x 38cm.

The personal item must be within the following dimensions: 41 x 15 x 33cm.

Equipaje Facturado

Any item of checked baggage must be no more than 23 kilograms, or 50 pounds in weight, and have dimensions within 157 total centimetres or 62 total inches.

The amount of free baggage you get included in your fare is dependent on the ticket type you have purchased:

  • A basic, Econo or Member Exclusive gets no free checked baggage on their flight
  • An EconoFlex ticket holder is entitled to 1 free checked bag
  • A passenger with a Premium or Business ticket is permitted 2 x free checked bags.

Cabin Classes

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There are 3 cabin classes that WestJet offers - Economy, Premium Economy and Business. Each class has its own facilities and services that are offered in-flight.

Clase Económica

Economy Class is the most basic cabin class that the airline offers.

Economy Class Facilities

Economy Class passengers flying domestic and short-haul international flights are given a complimentary snack and drink, while passengers on long-haul flights are given a complimentary meal and drinks.

Passengers seats are also fitted with a personal monitor in which passengers can access the airline's inflight entertainment system. However, this might not be available on certain short-haul and domestic flights.

What are Economy Class Seats Like?

Economy Class seats are comfortable with ample room for each passenger. The formation of the seats differs from aircraft to aircraft but is generally in a 2 x 2 or 3 x 3 formation on short-haul flights and 2 x 3 x 2 or 3 x 3 x 3 formation for long-haul flights.

Economia Premium

Premium Economy gives passengers the full Economy experience but with more comfort and some added extras.

Premium Economy Class Facilities

Premium Economy gives passengers priority boarding and check-in, as well as an additional baggage allowance. Each passenger on Premium Economy is treated a little more attentively, from the welcome glass of champagne they receive onboard to the special amenity kit.

Most Premium Economy seats are fitted with a personal monitor in which passengers can access Westjet's inflight entertainment portal, which has a range of TV shows, films and games to enjoy. For flights that don't have monitors fitted, passengers can still connect to the airline's inflight entertainment system via their own personal electronic device.

What Are Premium Economy Seats Like?

Premium Economy seats are designed to give passengers extra space and more comfort. All Premium Economy seats are set out in either a 2 x 2, 2 x 2 x 2, or 2 x 3 x 2 formation.

Business

Business Class is the most upscale cabin class and is available exclusively on the Boeing 787 Dreamliner.

Instalaciones

Business Class passengers can dine at any time with a choice of the airline's impressive inflight menu. Welcome drinks are received as soon as you arrive on board and the airline has a fantastic selection of Canadian and international wines.

Each passenger is given a Business Class amenity kit, access to the airline's lounge, priority check-in and boarding, as well as a bigger baggage allowance.

Each seat is fitted with a personal touch-screen monitor, which passengers can access the airline's inflight entertainment system through. The inflight entertainment system has a wide selection of television shows, movies and video games appropriate for all ages. Passengers are given noise-cancelling headphones so that they can enjoy the entertainment without interruption.

What Are Business Class Seats Like?

Business Class seats are within private pods, with a closable screen for extra privacy. Each seat transforms into a lie-flat bed, with blankets and pillows within each pod. Each seat has an overall seat pitch of 46 inches is 22 inches wide.

Each pod has an AC power outlet and USB port so that passengers can charge and power their electronic devices.

Primera clase

The airline doesn't have a First Class cabin.

In-flight Entertainment & Wi-Fi

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Passengers can download the WestJet app for free in order to stream hours of entertaining content directly from their phone, laptop or tablet. Flights not equipped with this system will be equipped with in-flight entertainment screens built into the back of the aircraft's seats.

Movies

The airline offers movies for all the family, from animated family movies to exciting new releases. The movie selection is frequently updated to keep you entertained on board your flight.

TV

The airline's selection of TV shows offers something for passenger's of all tastes and ages. Find sitcoms, cartoons and engaging documentaries onboard your flight.

Wi-Fi

WestJet offer paid inflight WiFi on board most of their flights. This is available once the plane hits cruise altitude, and is found via the WestJet Connect app. You will need to download the WestJet Connect app on your personal device before you board the plane, or you will not be able to download it and use once in flight.

The internet can only be used for browsing the web, email services and scrolling through social media. You will not be able to stream videos such as Netlfix.

Food & Drink

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Depending on the aircraft you're flying on and the length of your flight, your meal options with WestJet will vary. Snacks and beverages can be purchased from WestJet's onboard menu on all flights, however, hot meal options may only be available on flights longer than 2.5 hours.

Meal Options

For Economy flights not on the Boeing 787, passengers are given a complimentary sweet or savoury snack, and can purchase any additional items from the onboard menu. Hot meals will be available for purchase on selected services, and passengers on flights longer than 2.5 hours can pre-purchase items from the menu up to 48 hours before travelling. For economy passengers on long-haul flights, passengers are offered complimentary food from the onboard menu which can be found online.

Passengers travelling in the premium cabin, for flights from 1 to 2.5 hours, passengers can enjoy a selection of sweet and savoury snacks. Flights over 2.5 hours can enjoy meals exclusive to the premium menu, which is included in their premium fare.

Enjoy Westjet’s Canadian-landscape-inspired menu in Business class, with a choice of salads, mains and desserts available at any time for your convenience.

Special Dietary Requirements

The airline provides a selection of eight special meals which can be arranged by calling the airline call centre up to 24 hours in advance. The meals available are:

Drinks & Alcohol

Economy passengers are given complimentary soft drinks, tea and coffee. Additional beverages including beer, wine and spirits can be purchased on board.

Premium and Business Class passengers will enjoy a selection of beverages which is included in their fare. This includes alcoholic drinks such as wine, beer and spirits, but also hot and cold non-alcoholic drinks.

In addition, passengers in business class are offered a welcome drink of champagne.

Check-in

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With WestJet, you can check in for your flight online or at the airport. Opening and closing times vary between online and airport check-in.

Web Check-in

Passengers can choose to check themselves in via WestJet's online check-in service. This is available between 24 hours and 60 minutes before your flight is due to depart, or until 45 minutes before your flight for domestic flights.

Check-in en el aeropuerto

You can use the self-serve kiosks at the airport to check-in up to 24 hours before your flight.

If you'd prefer to check-in with the airport staff, you can do this from 3 hours to 60 minutes before your flight by visiting the WestJet check-in counter.

Programa de viajero frecuente

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The airline operates a frequent flyer program called WestJet Rewards to reward regular passengers with the airline. There are currently three tiers of membership; Teal, Silver and Gold.

Members can earn miles and then free checked bags, companion flights and airport lounge vouchers. To earn WestJet dollars, passengers will need to provide your WestJet Rewards ID when booking flights, Vacations Packages, or book car rentals and hotels online.

Alianza de aerolíneas

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WestJet is not currently part of any official airline alliance, however, it has several interline agreements with airlines including Transaero Airlines, United Airlines, US Airways, Virgin Australia, LAN AirlinesPakistan International AirlinesFiji Airways, Condor, and Dragonair.

Special Services

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If you require special assistance for your flight, for example, travelling as a family with young children, travelling with a wheelchair or travelling with pets, WestJet can help accommodate you and make sure you're as comfortable as possible on your journey.

Travelling With a Family

Passengers who are travelling as a family will be able to get priority boarding when travelling with young children. In addition, you will be able to select your seats for children under 13 so that you can be seated close to your family for no extra cost. In addition, passengers will not be charged to store strollers and car seats. Finally, the great inflight entertainment system of WestJet means that kids are kept busy with the great entertainment for all ages.

Travelling With a Wheelchair

Passengers can request special assistance at the airport by contacting the airline directly 48 hours before flying and arranging this. There are three different types of assistance, ranging from step access, carry-on access or no-step access.

Special Service Animals

Passengers are permitted to bring with them an assistance dog, emotional support dog, service animal or psychiatric service dog free of charge. This is dependent on contacting the airline before booking your flight, to ensure that you fit the necessary requirements to be allowed the animal onboard.

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Destinations that WestJet flies to

WestJet serves over 100 destinations in over 20 countries. Click below to find out all the domestic and international destinations that WestJet currently serves.

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Frequently asked questions

Where does WestJet fly?

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WestJet is a Canadian-born airline that sells flights to the Caribbean, Central America, Europe, Mexico and the United States, in total, it flies to over 100 destinations. Within these regions, there are plenty of hot spots worth a visit, check out our blog on 5 of the cheapest places in the Caribbean and get some inspiration.

How do I contact WestJet's customer service?

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Alternative Airlines are always on hand to answer any queries or questions, either fill out one of our contact forms or our customer service team will provide you with tailored advice through ‘Manage my Booking’.

Alternatively, WestJet offers its customers 24/7 social media support, simply send them a message on its Facebook or Twitter and await a reply.

When contacting the WestJet customer service team via telephone, the international phone numbers are listed on the airline's website under ‘Contact Us’.

How much is seat selection on WestJet?

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Alternative Airlines offer seat selection for WestJet flights once the flight times have been chosen. There is a seat map available to make choosing your seats even easier.

Across the 4 different seat fares (Basic, Econo, EconoFlex and Premium/Business) the price per seat ranges anywhere from 5-236 CAD.

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