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Wingo passengers are entitled to one piece of carry-on baggage with a maximum weight of 10kg and maximum dimensions of 55 x 45 x 25 cm. Carry-on baggage has to be stored in the overhead baggage compartment above the seats on the plane. In addition to this, passengers are entitled to bring one personal item, with a maximum weight of 6kg and maximum dimensions of 40 x 35 x 25 cm.
Checked baggage is available to purchase prior to your flight. If purchased, passengers are allowed a maximum of three pieces of checked baggage at a weight of 20kg per piece. This baggage must also not exceed the overall combined linear dimensions of 158cm.
Passengers can check in online between 72—3 hours before their scheduled flight departure time. To check in online, passengers must visit the airline's online check-in page and enter their flight reservation code and surname. Online check-in allows you to print your boarding pass for your flight, which you must bring with you to the airport.
Airport check-in opens three hours before scheduled flight departure time and closes one hour before flight departure for international flights. Airport check-in opens two hours before the scheduled flight departure time and closes 45 minutes before for all domestic flights. Passengers can check in by visiting the designated Wingo check-in desks at the departing airport. Any checked baggage can also be left at the check-in desk at the same time. Please note that passengers may incur costs by checking in at the airport, as opposed to doing it for free online.
Wingo’s economy class offers passengers a low-cost seat, with an average seat and seat pitch.
Passengers can choose to pay for extra facilities, such as a quicker airport experience or seat selection.
The seat is average for a low-cost airline, along with an average seat pitch. Although the seats do not recline, the seat width, aisle space and storage in the cabin are all good.
Wingo offers it’s passengers the concept of ‘only pay for what you want’. This means that although there is no official premium economy class, passengers can choose to pay for certain extras and amenities to make their economy class experience feel more premium. Passengers can upgrade for faster airport services, from check-in and priority boarding. Passengers can also choose to upgrade their seat to one at the front of the cabin, where there is more legroom.
There is currently no business class offered on Wingo flights.
This airline does not currently offer a first-class section on their flights.
Wingo does not provide any complimentary meals or snacks onboard their flights, however, passengers can purchase items from the onboard menu. The onboard menu can be found online on the airline website. They offer items such as sandwiches, granola bars, instant noodles and pasta, crisps, nuts, biscuits and confectionery. For domestic flights, passengers must pay in Colombian pesos, but American dollars for international flights. Food may only be purchased in cash.
Because there are not any complimentary meals provided onboard, they do not cater to specific meals for passengers with special dietary requirements. Passengers can select items from the onboard menu which are suitable for their special diets or bring their own food onto the plane with them.
As with the food offered, the airline does not provide any complimentary drinks but passengers can purchase drinks from the onboard menu. Drinks available to purchase include beer and whisky, but also soft drinks such as water, fruit juices, iced tea, fizzy drinks and hot drinks such as tea and coffee.
Wingo does not currently offer its passengers any in-flight entertainment. This is due to their low-cost business model, which means prices are low because there are fewer amenities which are not needed.
Passengers can bring their own device with them onto the plane, to watch downloaded TV shows or movies, listen to music or play games.
Wingo does not currently provide any WiFi onboard their flights.
Wingo does not yet have a frequent flyer programme in place.
Wingo is not currently part of any airline alliance but is a subsidiary of Copa Airlines.
Wingo is happy to transport cats or dogs with you on the plane cabin, for domestic flights. This will be available for a fee, with the pet having to fit certain requirements before travel is permitted, meaning the service must be booked well in advance.
Passengers who require a wheelchair service from the check-in desk, on board the plane, and to the destination airport terminal exit can request this online. This service needs to be requested at least 24 hours before your flights, by contacting the airline directly.
Wingo allows children aged 12 to 18 to travel alone, providing there is written consent by their parent or legal guardian. Wingo does not allow children under 12 to travel alone as an unaccompanied minor.
Wingo operates regularly scheduled flights around Central America and parts of South America including Costa Rica, Panama, Colombia, Peru and the Dominican Republic.
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