Is Zenka safe to use?
Zenka uses state-of-the-art encryption techniques and is a trusted and safe platform. Customer data is never shared with third parties, except for reporting to authorized Credit Bureaus.
Zenka Finance won the Financial Inclusion ‘Fini’ Awards in 2019, for being the ‘most preferred non-banking loan platform in 2019’, as well as the Digital Tech Excellence Awards Gala 2019 for being the ‘most promising mobile loans platform in 2019’.
Does it impact my credit score?
Yes, using Zenka will impact your credit score. Zenka reports the following Credit Bureaus: Metropol, TransUnion and CreditInfo.
However, timely repayment does increase your credit limit, which means you will be eligible to apply for a higher amount in the future.
What language does Zenka support?
The Zenka app only supports English.
What information does Zenka require to create an account?
The app will need some personal information to be able to approve your loan. Information required is: your full name and National ID.
Can I request a loan extension?
Yes, Zenka does offer a loan extension feature, that gives you more control by letting you postpone your due date by 7, 14 or 30 days. Fees will apply, which will be displayed upon request of extension, and will depend on the extension term.
Can I book domestic flights within Kenya using Zenka?
Yes, you can book a domestic flight and checkout with a Zenka loan when you book through Alternative Airlines. Domestic airlines in Kenya include: African Express Airways, Airkenya Express, East African Safari Air, Jambojet, Kenya Airways, Mombasa Air Safari, and Safarilink Aviation.
Top Tip: Our guide to domestic flights in Kenya includes lots of helpful information, including an airline guide and FAQs.
Can I book international flights using Zenka?
Yes, if you have a Zenka and M-Pesa account, have been approved for a Zenka loan, and are a Kenyan resident, you can choose from any of the 600 global airlines available to book through Alternative Airlines. Airlines include Qantas, American Airlines, British Airways, Delta Air Lines, Norwegian, and Emirates.